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Customer Service Agent

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Medline Europe

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Location:
Belgium , Brussels

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

In this role, you will provide world‑class customer service to our customers and account managers. You will be responsible for delivering fast, accurate, and professional support to ensure an excellent customer experience.

Job Responsibility:

  • Taking full responsibility for customer orders – you will enter orders, track shipments, and ensure they are delivered on time
  • Solving problem situations by taking the necessary steps to resolve issues quickly and effectively
  • Providing proactive updates to customers and account managers about the status of their orders
  • Owning the entire EDI order process, from the moment the order is placed until the invoice is issued
  • Delivering excellent customer service to ensure customer needs are met, satisfaction is high, and long-term relationships are maintained
  • Keeping accurate records of customer complaints and making sure each complaint is handled promptly and in line with established processes and approval flows
  • Actively suggesting improvements to our systems and processes and helping with their implementation
  • Updating the CRM system to log issues, resolutions, and trends, and responding to inquiries from stakeholders and partners

Requirements:

  • 1–2 years of experience in a contact center, customer service, or another customer-facing role, and/or have completed commercial vocational education
  • Strong oral, written, and interpersonal communication skills
  • Pride in delivering excellent customer service
  • Ability to prioritize and organize a busy workload effectively
  • Ability to stay calm and professional when handling challenging customer situations
  • Confidence interacting with people at all levels, both internally and externally
  • French, Dutch and English needed
  • Strong organizational skills and a structured, methodical way of working
  • Comfortable working in MS Office
  • Positive, action‑oriented attitude
  • Ability to work well both independently and as part of a team
What we offer:
  • Market related salary and a bonus plan
  • A range of training opportunities
  • Employee Assistance Program
  • Hybrid working option
  • International working environment

Additional Information:

Job Posted:
April 05, 2026

Expiration:
April 20, 2026

Work Type:
Hybrid work
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