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Customer Service Agent

https://feverup.com/fe Logo

Fever

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Location:
Spain

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We’re Fever, the world’s leading tech platform for culture and live entertainment. Our mission? To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven approach, we’re revolutionizing the way people engage with live entertainment. Every month, our platform inspires over 300 million people in +40 countries (and counting) to discover unforgettable experiences while also empowering event creators with our data and technology, helping them scale, innovate, and enhance their events to reach new audiences.

Job Responsibility:

  • Customer Service by e-mail, phone or social media for solving any incidents generated
  • Managing incoming calls and chats and customer service inquiries
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits
  • follow up to ensure resolution. Keep records of customer interactions, process customer accounts, and file documents
  • Follow communication procedures, guidelines, and policies
  • Take the extra mile to engage customers
  • As the resolutions of incidents are not constant, parallel work for the Department of Operations will be performed

Requirements:

  • Previous experience in User Support or Customer Service positions are highly valuable
  • Previous experience using Zendesk is preferred
  • High Portuguese level (oral & written) and fluent in English
  • Skilled at planning, organizing, prioritizing and executing simultaneous tasks
  • Have good communication and interpersonal skills
  • Are a solution-oriented and reliable professional
  • Are incredibly detail-orientated with excellent time-management skills
  • Are flexible. Everything can change very quickly and you know how to adapt
  • Have excellent interpersonal and communication skills
  • Be decisive and organized
  • Love being part of a dynamic team in a growing company
  • Candidates must reside in Spain
What we offer:
  • Home office
  • Great work environment with a young, international team of talented people to work with!
  • Possibility to receive in advance part of your salary by Payflow
  • 40% discount on all Fever events and experiences
  • Health Insurance
  • Gympass Membership

Additional Information:

Job Posted:
May 01, 2025

Employment Type:
Fulltime
Work Type:
Remote work
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