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Our client is a prominent airline company renowned for delivering exceptional passenger experiences and operational excellence within the aviation industry. As a leading airline, they emphasize customer satisfaction, safety, and efficiency, striving to make every journey comfortable and streamlined. They operate in a dynamic, fast-paced environment where attention to detail and professionalism are paramount. The company maintains a strong presence in domestic and international markets and upholds the highest industry standards in customer service, punctuality, and operational reliability. The role of the Customer Service Agent at this airline is fundamental as it forms the first and most critical impression f... Show More
Job Responsibility:
Greet and assist all customers in a prompt, friendly, and courteous manner over the phone and in person
announce both incoming and outbound flights
handle credit cards and personal check transactions with accuracy and properly account for all collections and conduct the appropriate airline close out procedures
accept and process checked baggage weighing up to 100 lbs and place on conveyor belts
operate jetways to position them prior to aircraft arrival and lift, open, close, and secure aircraft doors
use airline computer systems to provide flight arrival and departure information, ticketing and flight boarding documents, lost or damaged baggage documentation, and cargo tracking information
stand and work in one location for up to four hours at a time
escort unaccompanied minors and disabled passengers throughout the airport
work independently without direct supervision
Requirements:
Must be at least 18 years of age
must have a high school diploma, GED, or equivalent work experience, and a high degree of attention to detail
ability to read, speak, and understand the English language
ability to stand for long periods of time
must possess good communication skills and a friendly, outgoing personality in person and via telephone
possess entry-level computer skills
occasionally lift bags or items weighing between 50 and 70 pounds
pass an extensive post offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law
must be able to work nights, weekends, and holidays
proficiency in English language skills including reading, speaking, and understanding
good communication skills and a friendly, outgoing personality