Customer Service Agent

• Provide high-quality written support to merchants and end customers, no phone calls, just smart, thoughtful messaging
• Use logic, empathy, and efficiency to meet performance goals and deliver excellent service
• Identify and escalate urgent issues to your Team Leader to ensure smooth operations
• Share ideas and feedback to help improve team processes and the overall customer experience

• Fluent Italian/German – both written and spoken- advantage
• Fluent English – both written and spoken, is a must
• Clear, kind, and concise communication skills
• Strong multitasking and time management abilities
• A proactive, problem-solving mindset with a service-first attitude
• A team-oriented spirit and a desire to learn and grow

Fluent Italian/German – both written and spoken

• A positive, energetic work environment with supportive teammates and engaged leadership
• Real opportunities for professional growth in a fast-growing, global company
• The chance to be part of a professional, ambitious, and fun team
• Attractive terms and a competitive compensation package