Customer Service Agent Job at Breedon Group plc (Breedon on the Hill)

Customer Service Agent

Breedon Group plc

Location:
United Kingdom , Breedon on the Hill

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

Save Job

Apply Position

Job Description:

The Customer Service Agent is a key member of the Ready Mix concrete team focused on providing excellent customer service and providing support to the Midlands region. The Customer Service Agent is responsible for dealing with inbound enquiries from customers, scheduling the orders, planning the transport and proactive order chasing. To positively represent the Breedon brand the Customer Service Agent offers our customers an excellent and professional service.

Job Responsibility:

Making our Customers Happy. Be proactive and innovative whilst ensuring you create an exceptional experience
Always aiming for First Call Resolution
Being accountable for your actions. Take ownership of your customer, commit to solving their issue and be sure to set realistic expectations
Be able to handle complaints
Enquiries are to be recorded on the telephone enquiry pad
Input orders onto the Excalibur system
Add relevant notes to orders detailing any correspondence with the customer
To keep customers informed
To follow our values (Keep it Simple, show we care, Make it Happen, Strive to improve)
Timely response to customers’ enquiries, queries and complaints in an efficient manner
Proactive planning and tracking orders to completion
Scheduling and rescheduling orders whilst utilising haulage fleet effectively
Compiling and maintaining accurate records as required
Communicating effectively with commercial, production and haulage partners
An ability and desire to adapt cross functionally as and when required

Requirements:

To be able to perform consistently against our main KPI's
To strive for continuous improvement with a focus on finding the right solution
To be positive - it breeds and our customers feel it. Come to work with a smile
Be able to work well under pressure and to multitask
Show resilience and the skill to deal with challenging customers and situations
Show flexibility when it comes to business needs and change
To demonstrate absolute care for our customers, our colleagues and our business
Effective time management, adhering to administrative policies and procedures

What we offer:

A tailored, competitive salary
Company Pension Scheme
25 days annual leave, plus bank holidays on top
Share Saver Scheme
Company Life Assurance Scheme
Access to our employee benefits platform, giving you discounts on a wide variety of high street shops and brands

Additional Information:

Job Posted:
May 04, 2026

Expiration:
May 14, 2026

Employment Type:

Fulltime

Work Type:

On-site work

Breedon Group plc - All Job Offers

Job Link Share: