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Customer Service Agent

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360 Resourcing Solutions

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Location:
United Kingdom , Macclesfield

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Contract Type:
Not provided

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Salary:

26743.00 GBP / Year

Job Description:

We are recruiting for our prestigious contact centre here at our Macclesfield Support Centre. This is the perfect opportunity for someone with a strong Call/Contact Centre background who is used to delivering a first-class customer experience within a very busy team. Metro Rod work with the likes of Tesco, Marks and Spencer, Mitie, Clarion, Axa, Wetherspoons and many more in the FM, Social Housing, Property Management, Retail, Industrial and Leisure sectors. Despite having been around for over 40 years, we are a fast-growing and dynamic business and part of an ever-expanding group Franchise Brands. Within the Waste & Water Services Division of Franchise Brands, is also Willow Pumps and Filta. Two expanding businesses that focus on sewage pumps and commercial kitchen solutions. Together, the brands provide a complete one-stop shop for keeping water and waste flowing.

Job Responsibility:

  • Logging all jobs that come through to the Support Centre
  • Organising the relevant Engineers to those jobs
  • Being the first port of call for all enquiries over phone and email
  • Dealing with complaints and troubleshooting
  • Working closely with a number of internal teams and external suppliers
  • Representing the brand in the best possible way
  • Being proactive and ensuring that all relevant parties are kept up to date
  • Adhering to any client SLA’s

Requirements:

  • Exceptional customer service skills
  • Experience within a Call/Contact Centre is essential
  • Proven experience in achieving customer satisfaction targets
  • Experience using different systems, as well as Microsoft Word, Outlook and Excel
  • Stakeholder management – experience working with internal and external stakeholders
  • Ability to follow processes and procedures
  • Strong eye for detail
  • Resilience
  • Experience dealing with complaints
  • Proactive approach – able to look at the bigger picture
  • Adaptability – able to think on your feet
  • Strong work ethic
What we offer:
  • Up to 25 days annual leave – plus bank holidays
  • Royal London, Company Pension
  • Group Life Assurance
  • Additional Paid Leave / Special Leave
  • Cycle to Work Scheme
  • Company Events
  • Laptop / Company Mobile
  • Travel subsidy / mileage
  • Free Eye Tests / Subsidy for Glasses
  • Electric Car Charging Points
  • Free Standard Parking
  • Employee Assistance Programme
  • Occupational Health Support
  • Employee Discounts Platform - Sodexo

Additional Information:

Job Posted:
January 06, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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