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Customer Service Agent

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Alaska Air Group

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Location:
United States , Fairbanks

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

20.58 USD / Hour
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Job Description:

The Customer Service Agent is responsible for assisting guests with travel needs at Alaska Airlines (AS). As a member of the passenger service team, this individual contributor role responds to guest inquiries and performs various tasks in ticketing, check-in, and boarding areas. This is a union represented position.

Job Responsibility:

  • Assist guests with travel needs (e.g., answering inquiries, ticketing, checking-in passengers, and boarding flights) in a fast-paced environment
  • Sell tickets and ensure cabin accommodations
  • Perform computer, iPad and paperwork tasks
  • Evaluate and prepare flights by arranging seat assignments and load, coordinating special meals, and upgrades
  • Perform boarding and gate duties (e.g., checking flight tickets, assisting and directing passengers, making announcements, checking aircraft, and confirming cabin security)
  • Process and secure passenger luggage
  • At the direction of management, may be assigned to perform duties of varying capacities to ensure complete guest satisfaction.

Requirements:

  • 6 months of customer service or community service experience
  • Possess exceptional interpersonal and communication skills (e.g., verbal, written, listening)
  • Typing speed of at least 25 WPM
  • Ability to consistently lift 50 lbs
  • Must be able to push/pull 50 lbs
  • Must be able to bend, stoop, squat, reach and grasp
  • Flexibility to work varied shifts (e.g., weekends, holidays)
  • Ability to participate in paid training
  • Ability to learn and operate a computerized reservation system
  • Ability to adapt to performing work according to set procedures
  • Ability to anticipate needs of others in a fast-paced environment
  • Ability to communicate in English
  • High school diploma or equivalent
  • Minimum age of 18
  • Must be authorized to work in the U.S.
What we offer:
  • Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air
  • Comprehensive well-being programs including medical, dental and vision benefits
  • Generous 401k match program
  • Quarterly and annual bonus plans
  • Generous holiday and paid time off

Additional Information:

Job Posted:
January 29, 2026

Expiration:
January 29, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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