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CAVU Logo CAVU · Customer Service

Customer Service Agent

United States, Indianapolis Employment contract · Job Posted May 14, 2026
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Job Description

We are looking for a Customer Service Agent (AMER) to be the dedicated point of contact for our US markets. This role will support a variety of products including distribution channels, airport parking reservations, lounges, and park-sleep-fly. Based remotely, you’ll work 12 PM – 8 PM EST, 5 days a week (with two days off), managing a combination of inbound and outbound calls, emails, and ad hoc administrative tasks. You’ll play a key role in ensuring our customers and partners receive the highest level of service, while occasionally travelling to attend team functions.

Job Responsibility

  • Provide excellent customer service via inbound and outbound telephone calls and email
  • Support customers with bookings, reservations, and product information
  • Handle distribution channel enquiries professionally and efficiently
  • Carry out ad hoc administrative tasks to support the wider team
  • Collaborate with colleagues globally to ensure consistency and service excellence

Requirements

  • Previous experience in a call centre or customer service role
  • Being computer literate
  • Strong written communication skills with excellent spelling and grammar
  • Confident handling both inbound and outbound calls
  • A customer-first mindset and ability to work independently
  • Looking for a long-term role with opportunities to grow and develop
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