Customer Service Agent

Reporting to the Client Director, the Senior Customer Service Agent is responsible for the strategic and operational management of assigned customer accounts. Your mission is to coordinate internal and external relationships, lead customer initiatives, and ensure the achievement of key objectives. Acting as a senior customer service expert, you address complex issues, contributing to operational excellence and overall customer satisfaction. Your responsibilities include demand management, forecasting and capacity analysis, inventory control, and monitoring essential performance indicators (OTIF, attainment, sales, inventory).