Customer Service Agent Job at Randstad (Knowlton)

Customer Service Agent

Randstad

Location:
Canada , Knowlton

Category:
Customer Service

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Reporting to the Client Director, the Senior Customer Service Agent is responsible for the strategic and operational management of assigned customer accounts. Your mission is to coordinate internal and external relationships, lead customer initiatives, and ensure the achievement of key objectives. Acting as a senior customer service expert, you address complex issues, contributing to operational excellence and overall customer satisfaction. Your responsibilities include demand management, forecasting and capacity analysis, inventory control, and monitoring essential performance indicators (OTIF, attainment, sales, inventory).

Job Responsibility:

Strategic Coordination: Communicate critical information (launch dates, specific instructions) to all relevant departments
Company Ambassador: Represent the organization in all client-related interactions, including participation in client presentations for CS&OP
Resolution & Support: Develop solutions tailored to client needs and provide support in resolving issues related to shipping, purchasing, production, and accounting
Relationship Ownership: Take ownership of the client relationship, addressing issues with a positive attitude focused on understanding and urgency
escalate issues when appropriate
Inventory Control: Maintain target inventory levels and coordinate the resolution and disposition of excess or aging inventory
Finance and Costing: Participate in updating client cost sheets, support the costing team in verifying price changes, and provide Finance with accurate documentation regarding billable units
Continuous Improvement: Identify and propose continuous improvement opportunities within the client service team

Requirements:

A minimum of 4 years of experience in customer service, account management, or a role related to business operations in a manufacturing or supply chain environment
Strong knowledge of MRP/ERP systems and inventory management principles
Advanced proficiency in Microsoft Office (Excel)
Advanced skills in customer experience management, problem-solving, and sound judgment for escalation
Strong organizational skills, attention to detail, and ability to work independently with minimal supervision

What we offer:

A fun and dynamic environment that welcomes diversity in all its forms, talent, ideas, and creativity
8h day schedule
Vacation: 3 weeks upon hiring
Bonus: 5% of annual salary (if we reach our objectives)
RRSP
Group insurance (complete range: vision, medication, life insurance, long-term disability, dental option)
Free parking
Cafeteria inside the facility

Additional Information:

Job Posted:
January 18, 2026

Expiration:
March 16, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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