Customer Service Agent

• Identify scheduled shifts where an employee has failed to log in/out and adjust schedules to reflect actual service hours of employees in real time
• Create attendance exception records based on changes to schedules where appropriate
• Monitor safety check calls and respond to emergency situations by contacting appropriate personnel and documenting with incident reports
• Notify account managers through calls and call notes on anything that needs to be corrected with their accounts, employees, or site schedules
• Handle local office calls during normal office hours and transfers calls to appropriate personnel
• Receive after-hours call forwarding from all Allied Universal offices and take appropriate action

• High School diploma or equivalent
• Must have a minimum of 1 year of consecutive and verifiable work experience in the customer service field
• Basic proficiency with Excel, Outlook, and Microsoft Teams
• Possess excellent customer service phone etiquette skills
• Navigate a web-based system, while assisting callers
• Work in a team environment and work independently
• Work in a fast-paced environment and multi-task with accuracy

Prior high volume call center experience with both inbound and outbound calls

• Medical, dental, vision, basic life, AD&D, and disability insurance
• Enrollment in our company’s 401(k)plan, subject to eligibility requirements
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly
• tiered retention/performance bonus eligibility