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Customer service agent

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Randstad

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Location:
Canada , Laval

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

60000.00 - 67000.00 CAD / Year
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Job Description:

Do you like customer contact? Are you interested in customer service and logistics? Are you bilingual? Would you like to work in Laval? Our client, a cement manufacturing company, is looking for a customer service representative for their team in Laval. This is a long-term contract, renewable annually.

Job Responsibility:

  • Taking and processing orders for pick-up or delivery
  • Constant communication with carriers to offer real-time order tracking to customers
  • Handling daily calls and maintaining relationships with internal and external customers
  • Meet and exceed customer expectations in accordance with policies, practices and procedures
  • Respond promptly to customer or carrier complaints with appropriate follow-up, including escalation as required
  • Responsible for monitoring carrier performance and identifying patterns of optimization potential
  • Follow-up and update files in SAP software
  • Collaborate with sales team, logistics team, carriers and customers

Requirements:

  • One to three years of experience in B2B customer service roles
  • Proficiency in a B2B industry, dealing primarily over the phone
  • Strong computer skills, including SAP suite offerings
  • Bilingualism is mandatory for this role, as the representative is responsible for customers outside Quebec
  • Demonstrate strong problem-solving and decision-making skills
  • The candidate must have an acute sense of time management, autonomy and ability to work as part of a team
What we offer:
  • Full-time, daytime position
  • Long-term role, with an annually renewable contract
  • 100% on-site position to promote integration and teamwork

Additional Information:

Job Posted:
January 18, 2026

Expiration:
March 06, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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