Customer Service Agent

• Deliver swift and efficient front line service to both merchants and end customers
• Ensuring that all KPIs and daily tasks are completed to a high standard
• Maintaining set SLAs and ensuring that any issues are forwarded to the Team Leader
• Work closely with the Team Leader on identifying and reporting urgent issues, developing improvements to procedures and generally improving the services provided by the team

• Excellent written and communication skills in English
• An open mind, ‘can do’ attitude and the ability to handle a large volume workload with speed, accuracy and efficiency
• Problem Solving/Analysis
• Work closely with Team Leader to identify and develop improvements to procedures

Additional language