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Customer Service Agent

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MyTennisLessons

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Location:
Poland , Krakow

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Category:
Customer Service

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Contract Type:
Employment contract

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Salary:

5500.00 - 8200.00 PLN / Month
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Job Description:

We’re not just building restaurant tech—we’re giving independent restaurants the tools to compete and win. From our award-winning point-of-sale to AI-powered profit tools, everything we do helps operators boost profit, work smarter, and keep their best people. And every solution is backed by real humans who actually give a sh*t about helping restaurants succeed.

Job Responsibility:

  • Work from 14:00 to 22:00 Polish time including weekends and bank holidays
  • Respond promptly to client inquiries through multiple communication channels, including: phone, email, and/or chat, in a courteous and professional manner
  • Backlog & Inbox Management
  • First Time Resolution
  • Quality Assurance
  • Additional Training
  • Call Avoidance
  • CSAT Detractors
  • Qualifying metrics/criteria
  • Provide accurate and effective solutions to clients, account executives, & other team member's issues, complaints, and inquiries
  • Document all client interactions and transactions accurately in the database system (backlog & inbox management)
  • Meet or exceed performance goals, including customer satisfaction, call resolution, and quality assurance metrics
  • Attend in person coaching sessions, complete training lesson content, successfully pass exams, and document acknowledgment of completion
  • Maintain and upkeep knowledge of SpotOn products, services, and policies

Requirements:

  • 1-3 years of experience working in a call center, customer service environment, Restaurant or related field
  • Excellent verbal and written English communication skills to appropriately manage both internal and external partner relationships
  • Minimum high school Diploma
  • Ability to work in hybrid mode: 3 days per week from the office in Kraków, 2 days per week remote work (after probation period)
  • Strong problem-solving and critical thinking skills
  • Experience with conflict resolution management techniques is highly preferred
  • Excellent soft skills and diplomacy to effectively de-escalate quickly
  • Ability to work under pressure and handle multiple tasks simultaneously
  • Familiar with internal software applications such as CRM’s, Salesforce, Talkdesk
  • Finance, payment, or customer service-related industry experience desired
  • Any experience working in a retention role where a persuasive attitude, excellent customer relationship skills, and a passion for meeting goals was rewarded
  • Able to create long-lasting bonds with clients and colleagues.

Nice to have:

  • Verbal and written Spanish communication skills
  • Previous restaurant experience is a plus
What we offer:
  • Fully paid private healthcare in LuxMed
  • Access to the Worksmile platform with a monthly top-up
  • Subsidized access to breakfast and lunch through the vending machine in Kraków office, and lunches in Gdańsk office once a week
  • New, modern, bright and comfortable office space in the city centre
  • A lot of free parking spots around the office
  • Access to the company’s library
  • Great working atmosphere
  • Chill out room with a PlayStation, table tennis, and mini gym
  • Free snacks and beverages in a kitchen
  • Company parties and social activities
  • Employee referral program
  • Relocation Package within Poland

Additional Information:

Job Posted:
December 10, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
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