Customer Service Agent Jobs

MyTennisLessons

Location:
Poland, Krakow

Category:
Customer Service

Contract Type:
Employment contract

Salary:

5500.00 - 8200.00 PLN / Month

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Job Description:

We’re not just building restaurant tech—we’re giving independent restaurants the tools to compete and win. From our award-winning point-of-sale to AI-powered profit tools, everything we do helps operators boost profit, work smarter, and keep their best people. And every solution is backed by real humans who actually give a sh*t about helping restaurants succeed.

Job Responsibility:

Work from 14:00 to 22:00 Polish time including weekends and bank holidays
Respond promptly to client inquiries through multiple communication channels, including: phone, email, and/or chat, in a courteous and professional manner
Backlog & Inbox Management
First Time Resolution
Quality Assurance
Additional Training
Call Avoidance
CSAT Detractors
Qualifying metrics/criteria
Provide accurate and effective solutions to clients, account executives, & other team member's issues, complaints, and inquiries
Document all client interactions and transactions accurately in the database system (backlog & inbox management)
Meet or exceed performance goals, including customer satisfaction, call resolution, and quality assurance metrics
Attend in person coaching sessions, complete training lesson content, successfully pass exams, and document acknowledgment of completion
Maintain and upkeep knowledge of SpotOn products, services, and policies

Requirements:

1-3 years of experience working in a call center, customer service environment, Restaurant or related field
Excellent verbal and written English communication skills to appropriately manage both internal and external partner relationships
Minimum high school Diploma
Ability to work in hybrid mode: 3 days per week from the office in Kraków, 2 days per week remote work (after probation period)
Strong problem-solving and critical thinking skills
Experience with conflict resolution management techniques is highly preferred
Excellent soft skills and diplomacy to effectively de-escalate quickly
Ability to work under pressure and handle multiple tasks simultaneously
Familiar with internal software applications such as CRM’s, Salesforce, Talkdesk
Finance, payment, or customer service-related industry experience desired
Any experience working in a retention role where a persuasive attitude, excellent customer relationship skills, and a passion for meeting goals was rewarded
Able to create long-lasting bonds with clients and colleagues.

Nice to have:

Verbal and written Spanish communication skills
Previous restaurant experience is a plus

What we offer:

Fully paid private healthcare in LuxMed
Access to the Worksmile platform with a monthly top-up
Subsidized access to breakfast and lunch through the vending machine in Kraków office, and lunches in Gdańsk office once a week
New, modern, bright and comfortable office space in the city centre
A lot of free parking spots around the office
Access to the company’s library
Great working atmosphere
Chill out room with a PlayStation, table tennis, and mini gym
Free snacks and beverages in a kitchen
Company parties and social activities
Employee referral program
Relocation Package within Poland

Additional Information:

Job Posted:
December 10, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Customer Service Agent