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Customer Service Agent

thameswater.co.uk Logo

Thames Water

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Location:
United Kingdom , Reading

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

25694.00 GBP / Year
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Job offer has expired

Job Description:

Step into our Operations team and become the friendly voice our customers can count on! As a Customer Service Agent, you’ll help support people with their water and wastewater service issues and enquiries! If you’re someone who enjoys tackling challenges, thrives in a fast-paced environment, and making a positive impact with every conversation, this role could be the perfect fit for you. Be part of a team that delivers exceptional service and makes a real difference every day.

Job Responsibility:

  • First point of contact for inbound phone enquiries
  • Help customers by asking questions to diagnose problems
  • Inform customers of the process
  • Take concise notes on each case
  • Use problem-solving skills and friendly approach to get to the root of each customer issue
  • Provide clear guidance so customers feel informed, reassured, and supported
  • Utilise cutting-edge tools like Salesforce and Amazon Web Services to accurately log interactions
  • Coordinate solutions efficiently, whether providing helpful information or arranging engineer visits

Requirements:

  • A genuine passion for delivering exceptional customer experiences
  • Outstanding telephone etiquette, paired with strong verbal and written communication skills
  • Energetic team player who thrives on collaboration
  • Eagerness to learn, grow, and take on new challenges
  • Strong IT proficiency, active listening, and creative problem-solving abilities
  • Ability to perform confidently in a fast-paced, high-pressure environment
What we offer:
  • 24 days of holiday per year increasing to 28 with the length of service (plus bank holidays)
  • Generous Pension Scheme through AON
  • Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance
  • Performance-related pay plan directly linked to company performance measures and targets
  • Eight weeks of on-site training and a complete development program

Additional Information:

Job Posted:
January 15, 2026

Expiration:
January 19, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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