Customer Service Agent Portuguese Job at Fever

Customer Service Agent

We’re Fever, the world’s leading tech platform for culture and live entertainmen...

Location

Spain

Salary:

Not provided

Fever

Expiration Date

Until further notice

Requirements

Previous experience in User Support or Customer Service positions are highly valuable
Previous experience using Zendesk is preferred
High Portuguese level (oral & written) and fluent in English
Skilled at planning, organizing, prioritizing and executing simultaneous tasks
Have good communication and interpersonal skills
Are a solution-oriented and reliable professional
Are incredibly detail-orientated with excellent time-management skills
Are flexible. Everything can change very quickly and you know how to adapt
Have excellent interpersonal and communication skills
Be decisive and organized

Job Responsibility

Customer Service by e-mail, phone or social media for solving any incidents generated
Managing incoming calls and chats and customer service inquiries
Provide accurate, valid and complete information by using the right methods/tools
Handle customer complaints, provide appropriate solutions and alternatives within the time limits
follow up to ensure resolution. Keep records of customer interactions, process customer accounts, and file documents
Follow communication procedures, guidelines, and policies
Take the extra mile to engage customers
As the resolutions of incidents are not constant, parallel work for the Department of Operations will be performed

What we offer

Home office
Great work environment with a young, international team of talented people to work with!
Possibility to receive in advance part of your salary by Payflow
40% discount on all Fever events and experiences
Health Insurance
Gympass Membership

Fulltime

Customer Experience and OTC Manager

In this vital role you are responsible for managing day-to-day customer service ...

Location

Colombia , Bogota

Salary:

Not provided

Amgen

Expiration Date

Until further notice

Requirements

Doctorate degree and 2 years of experience in customer service, order-to-cash, supply chain, or customer experience operations within a B2B and/or B2C environment
Master’s degree and 4 years of experience in customer service, order-to-cash, supply chain, or customer experience operations within a B2B and/or B2C environment
Bachelor’s degree and 8 years of experience in customer service, order-to-cash, supply chain, or customer experience operations within a B2B and/or B2C environment
2–4 years of people management experience, preferably in a global or shared services model
Fluent Spanish and English required
French or Portuguese proficiency is a plus
Strong experience with SAP ECC and S/4HANA, specifically within Order-to-Cash (OTC) processes

Job Responsibility

Lead and manage daily operations of assigned customer service teams, ensuring delivery of best-in-class customer experience
Drive improvements in customer satisfaction, response times, resolution quality, and service reliability
Act as a partner concern point for complex customer issues, ensuring timely resolution and root cause mitigation
Ensure consistent execution of global GCX-OTC service models, procedures, SLAs, and critical metrics across the organization
Oversee OTC activities within scope, including customer master data, order management, customer inquiries, product and distribution complaints, and dispute resolution
Ensure adherence to global OTC processes, controls, and performance standards
Maintain audit-ready documentation and adherence to controlled SOP environments
Partner closely with Finance, Accounting, Supply Chain, Quality, Compliance, Commercial, Technology/IS, and outsource partners to resolve issues and optimize workflows
Support alignment and harmonization of service processes across commercial and digital customer channels
Operational triage and issue resolution - serve as a technical liaison between business interested parties and IS teams, translating business needs into technical solutions and ensuring alignment

What we offer

Competitive and comprehensive Total Rewards Plans that are aligned with local industry standards
Competitive benefits
Collaborative culture
Support for professional and personal growth and well-being

Fulltime

New

Customer Service Agent: Portuguese (morning shift)

We’re Fever, the world’s leading tech platform for culture and live entertainmen...

Location

Brazil

Salary:

Not provided

Fever

Expiration Date

Until further notice

Requirements

Previous experience in User Support or Customer Service positions are highly valuable
Previous experience using Zendesk is preferred
High Portuguese level (oral & written) and fluent in English
Skilled at planning, organizing, prioritizing and executing simultaneous tasks
Have good communication and interpersonal skills
Are a solution-oriented and reliable professional
Are incredibly detail-orientated with excellent time-management skills
Are flexible. Everything can change very quickly and you know how to adapt
Have excellent interpersonal and communication skills
Be decisive and organized

Job Responsibility

Customer Service by e-mail, phone or social media for solving any incidents generated
Managing incoming calls and chats and customer service inquiries
Provide accurate, valid and complete information by using the right methods/tools
Handle customer complaints, provide appropriate solutions and alternatives within the time limits
follow up to ensure resolution
Keep records of customer interactions, process customer accounts, and file documents
Follow communication procedures, guidelines, and policies
Take the extra mile to engage customers
As the resolutions of incidents are not constant, parallel work for the Department of Operations will be performed

What we offer

Home office
Great work environment with a young, international team of talented people to work with!
Possibility to receive in advance part of your salary by Payflow
40% discount on all Fever events and experiences
Health Insurance
Gympass Membership

Fulltime

Customer Care Agent – Payments & Fintech, Portuguese speaker

Are you a Portuguese-speaking Customer Care professional with a passion for help...

Location

Bulgaria , Sofia; Varna

Salary:

Not provided

myPOS

Expiration Date

Until further notice

Requirements

Fluency in Portuguese and good command of English, both written and spoken
Strong communication skills and a genuine desire to help people
Customer-focused attitude with the ability to remain calm and professional
Good attention to detail and confidence working with systems and tools
Curiosity and willingness to learn about fintech products

Job Responsibility

Be the friendly and professional voice of myPOS for Portuguese-speaking customers via chat, email, and phone
Support customers with questions about payments, accounts, and our products
Guide users through our solutions, helping them get the most value from the platform
Work closely with internal teams such as Payments, Risk, and KYC to resolve cases efficiently
Turn every interaction into a positive experience that builds trust and loyalty
Share customer feedback and insights to help us improve and innovate

What we offer

Annual salary reviews and performance bonuses based on your results and impact
Access to myPOS Academy and LinkedIn Learning
Annual personal development budget
Refer-a-friend bonus
Team events, social activities, and international networking
25 days paid annual leave, plus 1 extra day each year (up to 30)
Premium health insurance, including dental and optical cover
102.26 EUR monthly meal vouchers
Fully covered Multisport card
Free coffee, snacks, and drinks at the office

Fulltime

Service Desk Agent

The Spanish and Portuguese language speaker Service Desk Agent advises and assis...

Location

Romania , Bucuresti

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Fluency in Spanish and Portuguese
Good command of English
Excellent communication and customer service skills
Awareness of Microsoft Operating Systems local and remote administration and Microsoft Office family applications
Ability to analyze and solve problems by investigating potential solutions using troubleshooting skills
Flexibility to work shifts if required (M-F business hours – no night or weekend shifts)

Job Responsibility

Manages customer interactions & records reported issues in the ITSM
Identifies issues, apply fixes and investigate root causes using internal instructions
Provides technical guidance in activities associated with identifying, prioritizing, and resolving problems by telephone and e-mail
Screens, refers and diagnoses internal inquiries and work requests relating to PC maintenance
Participates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner

Fulltime

Portuguese speaking travel agent

Are you fluent in Portuguese? Would you like to fire-up your career by working a...

Location

Greece , Athens

Salary:

Not provided

Randstad

Expiration Date

December 30, 2026

Requirements

High adaptability in dynamic working environments & rotating shifts
Strong communication skills, both written and verbal
Client-centric mindset
An exceptional level in the Portuguese language
Advanced English skills
PC literacy
EU work permit

Job Responsibility

Manage incoming requests & ensure an utmost customer satisfaction
Resolve customer enquiries regarding guest’s booking
Provide accurate, valid & complete information by using the right methods/tools
Build sustainable relationships of trust through open & interactive communication

Digital Marketing & Ads Support Agent

Are you a social media enthusiast with a passion for digital advertising? We are...

Location

Portugal , Lisboa

Salary:

Not provided

Randstad

Expiration Date

March 19, 2026

Requirements

Minimum C1 level (written and spoken) in Arabic, Portuguese, French, OR Spanish, PLUS C1 level English
A degree in Marketing or related fields
Mandatory experience in paid campaign management and digital marketing
Experience in a Contact Centre or service program for an Advertising Tech company
Strong customer service orientation, fluent in social media product usage, and a basic understanding of digital advertising

Job Responsibility

B2B support to the company's advertisers
Managing and resolving product troubleshooting
Providing customer support related to the company advertising products
Continuously seeking for initiatives to enhance service and improve the overall user experience
Handle and resolve end to end product troubleshooting and customer support for our client advertising products, on case volumes across email and chat channels
Own and drive query resolution through collaboration within house Product Operations & Eng groups to resolve all types of generic, technical or product queries
Drive overall Customer Satisfaction metrics ensuring service quality through case journey, providing regular updates across touch points
Drive adherence to service levels across channels and achieve Best in Class productivity, impact resolution times for end customer
Partner with inhouse technical specialists to educate advertisers on product features and common issue types

Fulltime

!

Agente Jr. de Reservas Globais

Process all reservation requests, changes, and cancellations received by phone, ...

Location

Brazil , Sao Paulo

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
At least 1 year of related work experience

Job Responsibility

Process all reservation requests, changes, and cancellations received by phone, fax, or mail
Identify guest reservation needs, determine appropriate room type, and verify availability of room type and rate
Explain guarantee, special rate, and cancellation policies to callers
Accommodate and document special requests
Answer questions about property facilities/services and room accommodations
Follow sales techniques to maximize revenue
Communicate information regarding designated VIP reservations
Input and access data in reservation system
Respond to any challenges found for accommodating rooming requests by communicating with appropriate individual or department
Oversee accuracy of room blocks and reservations

Fulltime

Customer Service Agent Portuguese

Fever

Location:
Brazil

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 13, 2026

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