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Customer Service Agent: Portuguese (morning shift)

https://feverup.com/fe Logo

Fever

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Location:
Brazil

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We’re Fever, the world’s leading tech platform for culture and live entertainment. Our mission is to democratize access to culture and entertainment. We are looking for bar-raisers with a hands-on mindset who are eager to help shape the future of entertainment! This role involves providing customer service and supporting users.

Job Responsibility:

  • Customer Service by e-mail, phone or social media for solving any incidents generated
  • Managing incoming calls and chats and customer service inquiries
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits
  • follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts, and file documents
  • Follow communication procedures, guidelines, and policies
  • Take the extra mile to engage customers
  • As the resolutions of incidents are not constant, parallel work for the Department of Operations will be performed

Requirements:

  • Previous experience in User Support or Customer Service positions are highly valuable
  • Previous experience using Zendesk is preferred
  • High Portuguese level (oral & written) and fluent in English
  • Skilled at planning, organizing, prioritizing and executing simultaneous tasks
  • Have good communication and interpersonal skills
  • Are a solution-oriented and reliable professional
  • Are incredibly detail-orientated with excellent time-management skills
  • Are flexible. Everything can change very quickly and you know how to adapt
  • Have excellent interpersonal and communication skills
  • Be decisive and organized
  • Love being part of a dynamic team in a growing company
  • Candidates must reside in Spain
What we offer:
  • Home office
  • Great work environment with a young, international team of talented people to work with!
  • Possibility to receive in advance part of your salary by Payflow
  • 40% discount on all Fever events and experiences
  • Health Insurance
  • Gympass Membership

Additional Information:

Job Posted:
March 13, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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