CrawlJobs Logo

Customer Service Agent (Multilingual)

info.mercell.com Logo

Mercell

Location Icon

Location:
Netherlands; Germany , Utrecht

Category Icon

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided

Job Description:

At Mercell, we're on a mission to revolutionize public procurement, making it accessible and effortless for everyone involved. Imagine a world where public buyers and visionary suppliers come together seamlessly to make a great deal easier and shape the future. That's what we're all about. With a dynamic culture built on continuous growth, trust, and collaboration, Mercell offers an environment where your talents can thrive. You will be part of an international environment with ambitious and dedicated colleagues who are passionate about what they do and supported to be themselves. Together, let's shape the future and create real value for society, one innovative solution at a time.

Job Responsibility:

  • Provide first-line support via phone, email, and digital channels to customers across different markets
  • Investigate platform-related issues and guide customers through solutions clearly and efficiently
  • Ensure accurate case documentation and follow-up in CRM/support systems
  • Escalate complex issues appropriately while maintaining ownership of customer communication
  • Contribute to maintaining high customer satisfaction and service level targets (SLAs)
  • Identify recurring issues and proactively share feedback internally to improve product and processes
  • Support onboarding and basic product guidance for new customers where relevant

Requirements:

  • Proven experience (ideally 2+ years) in customer service, support, helpdesk, or a similar client-facing role
  • Strong communication skills with the ability to explain technical topics clearly and simply
  • Structured and organized approach to successfully navigate multiple priorities simultaneously
  • Problem-solving mindset and ability to stay calm under pressure
  • Comfortable working with support systems, CRM tools, and digital platforms
  • Fluency in English is essential for internal collaboration and documentation
  • Fluency in Dutch and German

Nice to have:

  • Experience supporting SaaS platforms or digital products
  • Familiarity with public sector environments or procurement processes
  • Experience working in a fast-paced, international environment
  • Interest in process improvement and service optimization
What we offer:
  • Hybrid work to support work-life balance
  • Health and insurance plans (may differ per country/office)
  • Pension plans
  • Paid parental leave
  • Social happenings
  • Competitive salary packages

Additional Information:

Job Posted:
May 04, 2026

Expiration:
May 10, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Customer Service Agent (Multilingual)

Contact Centre Agent

We are seeking savvy and skilled individuals to join our diverse team of Contact...
Location
Location
Spain , Palma de Mallorca
Salary
Salary:
20100.00 EUR / Year
https://www.tui.com Logo
TUI
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Right to work in Spain
  • Fluent in Danish, Norwegian, or Finnish
  • Communicational English
  • Ideally another European language
  • Efficient & organized
  • Problem solver
  • Multitasker
  • Good listener
  • Stays calm under pressure
  • Able to work flexible shift patterns including rotating daytime and occasional night shifts
Job Responsibility
Job Responsibility
  • Listen and respond to guests contacting 24/7
  • Proactively resolve guest complaints
  • Collaborate with other TUI departments
What we offer
What we offer
  • Variable monthly payment of 10% of salary upon achievement of targets
  • Additional payments for night shifts and bank holidays
  • Remote working from anywhere in Spain
  • Multiple permanent career development opportunities
  • Paid training days
  • Free access to TUI Learning Hub, TUI Skills Academy & Language Lessons
  • Complimentary access to WeCare Team & 24/7 Wellbeing Hub
  • Access to TUI Club de Benefits with discounts on products and services across Spain
  • Fulltime
Read More
Arrow Right

Contact Centre Agent

We are seeking savvy and skilled individuals to join our diverse team of Contact...
Location
Location
Spain , Palma de Mallorca
Salary
Salary:
20100.00 EUR / Year
https://www.tui.com Logo
TUI
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Right to work in Spain
  • Fluent in Danish, Norwegian, or Finnish
  • Communicational English
  • Ideally another European language
  • Efficient & organized
  • Problem solver
  • Multitasker
  • Good listener
  • Stays calm under pressure
  • Able to learn quickly
Job Responsibility
Job Responsibility
  • Listen and respond to guests 24/7
  • Proactively resolve guest complaints
  • Collaborate with other TUI departments
What we offer
What we offer
  • Remote working from anywhere in Spain
  • Seasonal permanent or permanent contracts
  • Career development opportunities
  • Paid training days
  • Free access to TUI Learning Hub, TUI Skills Academy & Language Lessons
  • Complimentary access to WeCare Team & 24/7 Wellbeing Hub
  • Charity and sustainability initiatives
  • Access to TUI Club de Benefits with discounts on products and services across Spain
  • Fulltime
Read More
Arrow Right

Contact Centre Agent

We are seeking savvy and skilled individuals to join our diverse team of Contact...
Location
Location
Spain , Palma de Mallorca
Salary
Salary:
20100.00 EUR / Year
https://www.tui.com Logo
TUI
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Right to work in Spain
  • Fluent in Danish, Norwegian, or Finnish
  • Communicational English
  • Ideally another European language
  • Efficient & organized
  • Problem solver
  • Multitasker
  • Good listener
  • Calm under pressure
  • Quick learner
Job Responsibility
Job Responsibility
  • Listen and respond to guests 24/7
  • Proactively resolve guest complaints
  • Collaborate with other TUI departments
What we offer
What we offer
  • Variable monthly payment of 10% of salary upon achievement of targets
  • Additional payments for night shifts and bank holidays
  • Remote working from anywhere in Spain
  • Multiple permanent career development opportunities
  • Paid training days
  • Free access to TUI Learning Hub, TUI Skills Academy & Language Lessons
  • Complimentary access to WeCare Team & 24/7 Wellbeing Hub
  • Access to TUI Club de Benefits with discounts on products and services across Spain
  • Involvement in charity and sustainability initiatives like the TUI Care Foundation
  • Fulltime
Read More
Arrow Right

Contact Centre Agent Polish Speaking

We are seeking savvy and skilled individuals to join our diverse team of Contact...
Location
Location
Spain , Palma de Mallorca
Salary
Salary:
20100.00 EUR / Year
https://www.tui.com Logo
TUI
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Right to work in Spain
  • Fluent in Polish and English
  • Ideally another European language
  • Efficient & organized
  • Problem solver
  • Multitasker
  • Good listener
  • Stays calm under pressure
  • Strong verbal & written communication skills
  • Able to work flexible shift patterns including rotating daytime and occasional night shifts
Job Responsibility
Job Responsibility
  • Listen and respond to guests contacting 24/7
  • Proactively resolve guest complaints
  • Collaborate with other TUI departments
What we offer
What we offer
  • Variable monthly payment of 10% of salary upon achievement of targets
  • Additional payments for night shifts and bank holidays
  • Remote working from anywhere in Spain
  • Multiple permanent career development opportunities
  • Paid training days
  • Free access to TUI Learning Hub, TUI Skills Academy & Language Lessons
  • Complimentary access to WeCare Team & 24/7 Wellbeing Hub
  • Access to TUI Club de Benefits with discounts on products and services across Spain
  • Involvement in charity and sustainability initiatives like the TUI Care Foundation
  • Fulltime
Read More
Arrow Right

Contact Centre Agent Dutch Speaking

We are seeking savvy and skilled individuals to join our diverse team of Contact...
Location
Location
Spain , Palma de Mallorca
Salary
Salary:
20100.00 EUR / Year
https://www.tui.com Logo
TUI
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Right to work in Spain
  • Fluent in Dutch and English
  • Ideally another European language
  • Efficient and organized
  • Problem solver
  • Multitasker
  • Good listener
  • Calm under pressure
  • Quick learner
  • Strong verbal and written communication skills
Job Responsibility
Job Responsibility
  • Listen and respond to guests contacting 24/7
  • Proactively resolve guest complaints
  • Collaborate with other TUI departments
What we offer
What we offer
  • Variable monthly payment of 10% of salary upon achievement of targets
  • Additional payments for night shifts and bank holidays
  • Remote working from anywhere in Spain
  • Multiple permanent career development opportunities
  • Paid training days
  • Free access to TUI Learning Hub, TUI Skills Academy & Language Lessons
  • Complimentary access to WeCare Team & 24/7 Wellbeing Hub
  • Access to TUI Club de Benefits with discounts on products and services across Spain
  • Involvement in charity and sustainability initiatives like the TUI Care Foundation
  • Fulltime
Read More
Arrow Right

TUI Contact Centre Agent Polish Speaking

We are seeking savvy and skilled individuals to join our diverse team of Contact...
Location
Location
Spain , Palma de Mallorca
Salary
Salary:
20100.00 EUR / Year
https://www.tui.com Logo
TUI
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Right to work in Spain
  • Fluent in Polish and English
  • Ideally another European language
  • Efficient and organized
  • Problem solver
  • Multitasker
  • Good listener
  • Calm under pressure
  • Quick learner
  • Strong verbal and written communication skills
Job Responsibility
Job Responsibility
  • Listen and respond to guests 24/7
  • Proactively resolve guest complaints
  • Collaborate with other TUI departments
What we offer
What we offer
  • Variable monthly payment of 10% of salary upon achievement of targets
  • Additional payments for night shifts and bank holidays
  • Remote working from anywhere in Spain
  • Paid training days
  • Free access to TUI Learning Hub, TUI Skills Academy & Language Lessons
  • Complimentary access to WeCare Team & 24/7 Wellbeing Hub
  • Access to TUI Club de Benefits with discounts on products and services across Spain
  • Charity and sustainability initiatives like the TUI Care Foundation
  • Fulltime
Read More
Arrow Right

TUI Contact Centre Agent Polish Speaking

We are seeking savvy and skilled individuals to join our diverse team of Contact...
Location
Location
Spain , Palma de Mallorca
Salary
Salary:
20100.00 EUR / Year
https://www.tui.com Logo
TUI
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Right to work in Spain
  • Fluent in Polish and English
  • Ideally another European language
  • Efficient and organized
  • Problem solver
  • Multitasker
  • Good listener
  • Calm under pressure
  • Quick learner
  • Strong verbal and written communication skills
Job Responsibility
Job Responsibility
  • Listen and respond to guests 24/7
  • Proactively resolve guest complaints
  • Collaborate with other TUI departments
What we offer
What we offer
  • Variable monthly payment of 10% of salary upon achievement of targets
  • Additional payments for night shifts and bank holidays
  • Remote working from anywhere in Spain
  • Multiple permanent career development opportunities
  • Paid training days
  • Free access to TUI Learning Hub, TUI Skills Academy & Language Lessons
  • Complimentary access to WeCare Team & 24/7 Wellbeing Hub
  • Involvement in charity and sustainability initiatives
  • Access to TUI Club de Benefits with discounts on products and services across Spain
  • Fulltime
Read More
Arrow Right
New

Customer Service Agents (Multilingual)

We are hiring five (5) Customer Service Agents to join Mercell and play a key ro...
Location
Location
Sweden , Stockholm
Salary
Salary:
Not provided
info.mercell.com Logo
Mercell
Expiration Date
May 10, 2026
Flip Icon
Requirements
Requirements
  • Proven experience (ideally 2+ years) in customer service, support, helpdesk, or a similar client-facing role
  • Strong communication skills with the ability to explain technical topics clearly and simply
  • Structured and organized approach to successfully navigate multiple priorities simultaneously
  • Problem-solving mindset and ability to stay calm under pressure
  • Comfortable working with support systems, CRM tools, and digital platforms
  • Professional fluency in Swedish and English, as well as minimum of one of the following languages: Norwegian, Danish, Finnish (both written and spoken)
Job Responsibility
Job Responsibility
  • Handle and prioritise customer inquiries across phone, email, and digital channels, documenting all cases accurately in Jira and relevant support systems
  • Actively listen, provide clear and professional responses, and follow up to ensure full resolution, maintaining ownership throughout, even when escalation is needed
  • Investigate platform-related issues, guide customers through solutions efficiently, and escalate complex cases to the right teams while keeping customers informed
  • Support onboarding and basic product guidance for new customers where relevant, ensuring a smooth start with the platform
  • Collaborate with internal teams to identify recurring issues, contribute insights for product and process improvements, and keep knowledge base content up to date
  • Contribute to meeting customer satisfaction and SLA targets consistently across all markets
What we offer
What we offer
  • Hybrid work to support work-life balance
  • Health and insurance plans
  • Pension plans
  • Paid parental leave
  • Social happenings
  • Competitive salary packages
  • Fulltime
!
Read More
Arrow Right