Customer Service Agent in Fleet Operations Job at ACETECH TRUCK REPAIR INC. (Tullamore)

Job Description

The Fleet Operations Coordinator plays a vital role in supporting emergency services to deliver efficient, patient-focused care. You will monitor vehicles and specialist assets on a 24/7 basis using ACETECH systems, ensuring ambulances and emergency equipment remain operational, compliant, and ready to respond. By managing incoming customer requests and coordinating with third-party contractors for maintenance and repairs, you directly contribute to keeping life-saving services on the road.

Job Responsibility

Deliver strong customer service and support to our fleet users via incoming and outgoing service calls, ensuring all calls meet minimum contact rates and evaluation standards
Accurately complete tickets on our call management system and ensure vehicle and asset details are captured correctly, with follow-up appointments or bookings scheduled efficiently and promptly
Monitor bespoke computer systems to ensure fleet availability in line with customer service level agreements and proactively diagnose issues with vehicles or their equipment
Coordinate and schedule repair work to be performed by external vendors, ensuring minimal vehicle or equipment downtime
Maintain up-to-date progress tracking for vehicles and assets undergoing service or repairs, providing regular updates as needed
Manage an assigned workload of calls, emails, or queries, following them through to completion whilst maintaining high service standards
Adhere to the current team rota system to maintain staff levels to support a 24/7 service provision
Adhere to data protection policies and company protocols in all tasks
Undertake general office duties as required

Requirements

Ability to work rotating shifts including nights, evenings, and weekends on a regular basis
Reliable daily commute to our Tullamore office (onsite role — no remote working)
Excellent verbal and written communication skills for clear reporting and correspondence
Strong organisational skills with a systematic approach to work and ability to manage competing priorities
Strong numerical skills for managing data accurately and efficiently
IT literacy including proficiency in Microsoft Office and ability to learn ticketing and call centre systems
Professional, customer-focused attitude with excellent interpersonal skills
Ability to work independently with minimal supervision whilst also contributing effectively as part of a team
Ability to remain organised under pressure

Nice to have

Third-level qualification (particularly in operations, logistics, automotive technology, engineering, or related fields)
Previous experience in customer service, motor trade, or fleet operations
Experience with Jira ticketing systems or similar call centre software
Demonstrable ability to meet and exceed targets consistently

What we offer

Competitive pay: Starting on €14.15 per hour increasing to €14.56
Shift allowance and time off: 22% shift allowance and 4 consecutive days/nights off
Discretionary annual bonus scheme
Company pension scheme
Health insurance and Employee Assistance Programme
Free onsite parking
Complimentary tea, coffee, and fresh fruit in the kitchen
Monthly team lunch
Corporate benefits: tickets to the 3Arena and access to Members 360 Club
Structured induction and ongoing training
Supportive team environment with clear career progression opportunities

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Customer Service Agent in Fleet Operations

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