Customer Service Agent - Freight Job at Randstad (Laval)

Customer service agent - freight

Our client, a cement manufacturing company, is looking for a customer service re...

Location

Canada , Laval

Salary:

60000.00 - 67000.00 CAD / Year

Randstad

Expiration Date

August 08, 2026

Requirements

1 to 3 years of experience in customer service roles within a B2B environment
Strong computer literacy, including proficiency with the SAP suite
Bilingualism is mandatory for this role, as the representative will be responsible for clients outside of Quebec
Strong analytical skills
Strong proficiency in mathematics
Demonstrated ability in problem-solving and decision-making
A sharp sense of time management, autonomy, and the ability to work effectively in a team

Job Responsibility

Managing complex customer accounts
Maintaining constant communication with carriers to provide customers with real-time order tracking
Handling daily calls and maintaining relationships with both internal and external customers
Meeting and exceeding customer expectations in accordance with company policies, practices, and procedures
Proactively managing customer inquiries to offer them better shipping and billing options
Overseeing post-order management to ensure accurate billing and customer follow-up
Tracking and updating records within the SAP system

What we offer

Salary of $65k to 68k
Strong group insurance (Sunlife) and retirement plan
Two weeks of vacation, with the possibility to negotiate up to three weeks
Very strong potential for professional advancement within the company
An open and collaborative work environment where teamwork is valued, with a strong sense of belonging and community
Work equipment provided (computer, monitor, cell phone)

Fulltime

Customer Service Manager

Are you passionate about delivering outstanding service and making supply chains...

Location

United Kingdom , Bracknell

Salary:

35000.00 - 40000.00 GBP / Year

SRG

Expiration Date

Until further notice

Requirements

Experience in customer service or B2B order management (essential)
Background in logistics, order processing or stock control (desirable)
Confident using business systems such as ERP/order processing tools and Excel
Highly organised with excellent attention to detail and a "right-first-time" mindset
Able to prioritise effectively in a busy environment and work independently from home
A positive communicator who enjoys collaborating with colleagues and external partners
A full UK driving licence

Job Responsibility

Serve as the primary contact for order placement, updates and customer enquiries
Process customer orders with accuracy, ensuring correct pricing and documentation
Keep customers and sales teams informed of order progress and any supply chain changes
Place purchase orders with suppliers and monitor goods through to warehouse receipt
Organise freight bookings, track shipments and ensure timely delivery
Liaise with warehouses to maintain stock accuracy and delivery performance
Ensure import/export documentation reaches the appointed customs agent correctly
Prepare required labels, hazardous transport forms and outbound paperwork
Maintain accurate data records and support incident reports for delivery issues
Support stock level control to maintain agreed safety stocks

What we offer

Join a successful, family-run business within the speciality ingredients market
Varied, meaningful work that directly supports commercial and operational success
A supportive, friendly team environment
Opportunity to develop supply chain, customer service and technical product knowledge

Fulltime

Ocean Freight Forwarding Agent - Documentation Specialist

For a global specialist in air, sea, and road logistics, we are seeking a dedica...

Location

Belgium , Antwerp

Salary:

Not provided

Randstad

Expiration Date

July 30, 2026

Requirements

At least 2 years of experience specifically within ocean freight forwarding
In-depth knowledge of export documentation and Letter of Credit (L/C) procedures
Solid understanding of current Incoterms
Proficient in standard office software, including MS Excel and MS Word
Excellent command of English, both written and spoken
Thrives in a fast-paced environment and remains composed under pressure
Committed to working from the Antwerp office daily to ensure optimal team collaboration

Job Responsibility

Take full ownership of the administrative and operational flow of sea freight export shipments
Meticulous preparation of all essential shipping documentation, including Bills of Lading, Certificates of Origin, and Insurance certificates
Perform thorough document checks to ensure 100% administrative accuracy
Act as a key liaison between shipping agencies, carriers, customers, and the global logistics network
Deliver premium customer service through proactive dossier follow-up and clear communication
Maintain high standards of precision while working effectively under time-sensitive deadlines

Fulltime

Air Export Agent

Brook Street Recruitment is working with our client in Mallusk who are looking f...

Location

United Kingdom , County Antrim

Salary:

Not provided

Brook-St Hiredonline

Expiration Date

Until further notice

Requirements

6 months to 1 year of experience within freight forwarding, logistics, or a related industry (or equivalent training)
Good working knowledge of Microsoft Office, including Excel and Word
Strong organisational skills with excellent attention to detail
Effective communication and customer service skills
A positive, proactive attitude with a willingness to learn and develop
Good level of education, preferably A-Level standard, with minimum GCSEs in Maths and English

Job Responsibility

Manage the full air export process from booking through to final delivery
Ensure accurate and timely data entry into the company operating system
Track and trace air export shipments internally and externally via airline systems and direct communication with airline offices
Coordinate the timely delivery of freight and shipment documentation to customers and brokers for customs clearance
Prepare and process export documentation accurately and within required timelines
Ensure accurate and timely customer and supplier invoicing
Build strong relationships with customers by providing excellent customer service and shipment support
Maintain compliance with company policies, procedures, and industry regulations
Complete required annual training in line with company standards
Support the wider operations team as required

Fulltime

Export Operations Coordinator

P+S Personnel are pleased to be working on behalf of our clients, who are curren...

Location

United Kingdom , Felixstowe

Salary:

Not provided

P+S Care and Support

Expiration Date

July 23, 2026

Requirements

Experience in ocean export operations within a UK freight forwarder
Understanding of UK export procedures, CDS declarations, and documentation
Knowledge of Incoterms and international shipping practices
Strong communication and organisational skills
Ability to manage multiple shipments and deadlines
Proficiency with MS Office
CargoWise experience preferred

Job Responsibility

Manage the full export process from booking to vessel departure and final delivery
Arrange bookings with shipping lines, co‑loaders, and consolidators
Prepare and issue export documentation including commercial invoices, packing lists, bills of lading, certificates of origin, and export declarations
Submit UK customs export entries via CDS or internal systems
Ensure compliance with UK export regulations, Incoterms, and carrier requirements
Liaise with customers, carriers, hauliers, and overseas agents to coordinate cargo movements
Track shipments, monitor ETDs/ETAs, and proactively resolve delays or exceptions
Maintain accurate data in internal TMS systems (CargoWise preferred)
Support invoicing, cost control, and file closing
Provide excellent customer service and build strong working relationships

Fulltime

!

Logistics Coordinator

Location

United States , Perrysburg

Salary:

Not provided

Formlabs GmbH

Expiration Date

Until further notice

Requirements

Bachelor’s degree in supply chain management or other related focus preferred (commensurate experience considered in lieu of education)
Strong analytical skills
Proficient in Microsoft Systems
ERP system experience
Ability to multi-task and prioritize tasks
Ability to cope with ambiguity and problem solve
Strong communication skills

Job Responsibility

Manage domestic and international truckload and LTL freight
Foster mutually beneficial relationships with carriers and internal customers to maintain high levels of customer service
Support transportation budget goals by selecting lowest cost transportation solutions while still meeting customer expectations
Assist with customer and intracompany orders
Change agent to support “best of class” logistics processes
Analyze freight spend data by region, carrier, mode, and customer to understand trends and mitigate risk
Review freight routings monthly to find opportunities to improve logistics spend
Review freight spent by carrier by month looking for changes to capture any major billing issues
Identify potential cost savings or risk mitigation opportunities
Support the freight needs of production and distribution centers

What we offer

Medical, Dental, Vision
3% match of yearly salary for 401(k)
EAP Program
In-office catering 3x per week
120 hours of PTO per year

Fulltime

Logistics Coordinator

We are looking for a detail-oriented Logistics Coordinator to support ocean impo...

Location

United States , Torrance

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Prior experience coordinating ocean import shipments, ideally within a freight forwarding, shipping, or logistics environment
Working knowledge of import documentation, customs procedures, and international shipping workflows
Strong organizational skills with the ability to manage multiple shipments and deadlines at the same time
Clear written and verbal communication skills for effective interaction with internal teams, vendors, and customers
Dependable attendance and consistent punctuality in a detail-focused work setting
Proficiency in general logistics coordination, shipment tracking, and distribution support tasks
Collaborative mindset with a proactive, efficient approach to problem-solving and customer service

Job Responsibility

Oversee ocean import shipments from initial arrival through final delivery, ensuring each move is handled efficiently and on schedule
Create, review, and distribute essential import paperwork such as arrival notices, pre-alerts, delivery orders, bills of lading, and customs-related documents
Partner closely with overseas agents, steamship lines, customs brokers, trucking providers, and customers to keep shipments progressing smoothly
Track cargo status throughout the transportation cycle and address delays, document issues, or service disruptions before they escalate
Verify that shipment activity aligns with customs regulations as well as internal operating standards
Provide customers with timely updates on delivery expectations, shipment milestones, and required documentation
Maintain complete and well-organized shipment records in both digital and hard-copy formats for audit readiness and operational accuracy
Assist with day-to-day logistics coordination and additional operational support activities as business needs require

What we offer

Medical
vision
dental
life and disability insurance
401(k) plan
free online training

Fulltime

Logistics Administrator

To provide administrative support to the Logistics, Customer Service and Direct ...

Location

United Kingdom , London

Salary:

Not provided

Fred Perry Ltd

Expiration Date

Until further notice

Requirements

Strong analytical skills and computer literacy
Advanced Excel knowledge essential
Strong eye for detail and organisational skills
Proactive and able to work to deadlines
Excellent work ethic and ability to multi-task

Job Responsibility

Receipt stock onto our system (GRN) for all direct delivery customers and feedback of information to Direct Shipments in line with procedural controls. Reverse GRN'ing as required
Assist with shipment process/manage PO exceptions on GT Nexus
Assist in resolving any documentary issues with Certificates of Origin/Bills of Lading that may delay shipment/release of freight
Assist with the co-ordination of paperwork from the factories to ensure all despatch paperwork is available at the time of shipment
Liaise with the freight companies and the warehouse for third party deliveries and ensure that all container arrivals are booked for delivery promptly after vessel arrival
Assist with the regular review of Freight Agents Customs Entry Declarations to ensure Fred Perry HTS Codes are correct and that they are updated on the system by the Product Department
Provide support to the teams as necessary in monitoring third party reprocessing to assist in ensuring that work is completed in a timely manner
Liaise with the warehouses as required and ensure any issues are reported/dealt with accordingly
Liaise with warehouse to support PI counting and ensure counts are performed timely and properly reported within correct timelines as determined by the business. Assist in ensuring any subsequent variances are investigated and inventory accuracy is maintained
Assist with the annual calculations required for the submission of the Company Waste Packaging Declarations

What we offer

Annual performance-related bonus
Competitive salary
Generous staff discount and regular sample sales
Generous pension scheme with 8.5% company contribution
Option to buy an extra 5 days holiday annually
Enhanced maternity and paternity packages
Life insurance
Private healthcare
Cycle to work scheme
Early finish Fridays

Fulltime

Select Country

Customer Service Agent - Freight

Job Description

Job Responsibility

Requirements

What we offer

Looking for more opportunities?

Customer Service Agent - Freight

Customer service agent - freight

Customer Service Manager

Ocean Freight Forwarding Agent - Documentation Specialist

Air Export Agent

Export Operations Coordinator

Logistics Coordinator

Logistics Coordinator

Logistics Administrator

Our AI answers in your language