Customer Service Agent - Freight Job at Randstad (Laval)

Air Freight Specialist

As an Air Freight Specialist at Aramex, you will be the primary point of contact...

Location

Salary:

Not provided

Aramex

Expiration Date

Until further notice

Requirements

Bachelor’s degree in business administration or a related field
3-4 years of relevant experience in the air freight forwarding industry, with a strong understanding of global trade lanes, airlines, and air freight solutions
Proven experience in customer service and managing key business clients, as well as negotiating rates with the airlines
Familiarity with CargoWise is preferred
Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint
Excellent written communication skills, particularly in crafting professional emails

Job Responsibility

Promote a positive relationship with the client by ensuring excellent, timely, and proactive customer service
Communicate with carriers, overseas agents, and customers via telephone and email
Take booking requests and export customer service calls
Ensure current buying/selling rates are set up for every export shipment
Complete proper export documentation and send pre-alerts
Request documents from the shipper as required, this includes the power of attorney, commercial invoice, packing list, insurance certificate and SLI
Check the shipments in the warehouse as needed to ensure that the shipping documents correspond to the actual shipments
Create quotations for individual shipments, including estimated prices for the shipper and selecting transportation companies to use
Review standard operating procedures to ensure compliance with all regulations, TSA, ISO
Receive, review, and process high-volume and/or complex export transactions for the client(s), including booking, documentation, and billing

CRM Executive

The CRM Executive is responsible for managing customer relationships through the...

Location

Salary:

Not provided

Aramex

Expiration Date

Until further notice

Requirements

Minimum requirement is a Matric (Grade 12)
Minimum 3 years proven Call Center experience, ideally in the courier/freight/service industry
Import /Export experience and customs knowledge advantageous
Customer Centric Personality
High emotional intelligence and ability to function in a pressurized environment
Computer Proficiency – Microsoft suite (including Word, Excel and Email)
Need to have worked for reputable corporates
Proven track record of having made target
Industry experience advantageous – Understanding of full supply chain (Freight, International & Warehousing products)
Experience in presentation and negotiation of business solutions at senior management level

Job Responsibility

Establish productive professional relationships with key personnel in assigned customer accounts
Drive growth opportunities within each account
Coordinate the involvement of company personnel, including support, service, and management resources in order to meet account performance objectives and customers’ expectations
Meet assigned targets for profitable sales volume and strategic objectives in assigned accounts
Proactively assess, clarify and validate customer needs on an on-going basis
Achieve assigned budgets
Achieve customer objectives defined by company management
Maintain high customer satisfaction ratings
To respond to all escalations, queries and requests promptly, professionally and within SLA (where applicable), generally 45 minutes
To answer and attend to incoming phone calls promptly and in a professional manner, displaying empathy and being courteous at all times

Air Freight Specialist

As an Air Freight Specialist at Aramex, you will be the primary point of contact...

Location

Salary:

Not provided

Aramex

Expiration Date

Until further notice

Requirements

Bachelor’s degree in business administration or a related field
3-4 years of relevant experience in the air freight forwarding industry, with a strong understanding of global trade lanes, airlines, and air freight solutions
Proven experience in customer service and managing key business clients, as well as negotiating rates with the airlines
Familiarity with CargoWise is preferred
Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint
Excellent written communication skills, particularly in crafting professional emails

Job Responsibility

Promote a positive relationship with the client by ensuring excellent, timely, and proactive customer service
Communicate with carriers, overseas agents, and customers via telephone and email
Take booking requests and export customer service calls
Ensure current buying/selling rates are set up for every export shipment
Complete proper export documentation and send pre-alerts
Request documents from the shipper as required, this includes the power of attorney, commercial invoice, packing list, insurance certificate and SLI
Check the shipments in the warehouse as needed to ensure that the shipping documents correspond to the actual shipments
Create quotations for individual shipments, including estimated prices for the shipper and selecting transportation companies to use
Review standard operating procedures to ensure compliance with all regulations, TSA, ISO
Receive, review, and process high-volume and/or complex export transactions for the client(s), including booking, documentation, and billing

CRM Executive

The CRM Executive is responsible for managing customer relationships through the...

Location

Salary:

Not provided

Aramex

Expiration Date

Until further notice

Requirements

Minimum requirement is a Matric (Grade 12)
Minimum 3 years proven Call Center experience, ideally in the courier/freight/service industry
Import /Export experience and customs knowledge advantageous
Customer Centric Personality
High emotional intelligence and ability to function in a pressurized environment
Computer Proficiency – Microsoft suite (including Word, Excel and Email)
Need to have worked for reputable corporates
Proven track record of having made target
Industry experience advantageous – Understanding of full supply chain (Freight, International & Warehousing products)
Experience in presentation and negotiation of business solutions at senior management level

Job Responsibility

Establish productive professional relationships with key personnel in assigned customer accounts
Drive growth opportunities within each account
Coordinate the involvement of company personnel, including support, service, and management resources in order to meet account performance objectives and customers’ expectations
Meet assigned targets for profitable sales volume and strategic objectives in assigned accounts
Proactively assess, clarify and validate customer needs on an on-going basis
Achieve assigned budgets
Achieve customer objectives defined by company management
Maintain high customer satisfaction ratings
To respond to all escalations, queries and requests promptly, professionally and within SLA (where applicable), generally 45 minutes
To answer and attend to incoming phone calls promptly and in a professional manner, displaying empathy and being courteous at all times

Sea Freight Specialist

As a Sea Freight Specialist at Aramex, you will serve as the primary point of co...

Location

Salary:

Not provided

Aramex

Expiration Date

Until further notice

Requirements

Bachelor's degree in business administration or a related field
3-4 years of relevant experience in the sea freight forwarding industry, demonstrating a strong understanding of global trade lanes, shipping lines, and sea freight solutions
Proven track record in customer service and managing key business clients, along with adept negotiation skills in dealing with shipping lines
Familiarity with CargoWise is preferred
Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint
Excellent written communication skills, particularly in crafting professional emails

Job Responsibility

Provide comprehensive sea freight solutions to clients, meticulously addressing their specific requirements to ensure maximum satisfaction
Cultivate and nurture strong relationships with clients in the sea freight sector, fostering loyalty and long-term retention
Efficiently assist clients in resolving any claims, payment issues, or pending shipments related to sea freight, ensuring prompt and effective solutions
Oversee the entire lifecycle of sea freight shipments, meticulously managing the process from booking to delivery to ensure timely and efficient execution
Provide invaluable support to the sales team by delivering accurate quotes and actively pursuing new business opportunities within the sea freight domain
Collaborate closely with internal stakeholders to effectively coordinate sea freight logistics and optimize operational efficiency
Skillfully negotiate competitive rates with carriers, agents, and offices to secure the most favorable pricing for clients in sea transportation
Exceed overall freight targets for assigned customers through proactive management and the implementation of strategic initiatives tailored to the sea freight industry
Promptly report any operational failures to line management and keep clients informed of any delays or issues impacting their sea freight shipments
Diligently monitor profit and loss (P&L) metrics and effectively manage job invoicing within the sea freight realm

Senior Air Freight Specialist

Purpose of the Job: Focal Point of Contact with clients for freight related requ...

Location

Salary:

Not provided

Aramex

Expiration Date

Until further notice

Requirements

Bachelor’s degree in logistics field will be preferable
2-3 years relevant working experience freight forwarder (Export Air freight Sector is a must)
Minimum 2 year experience with directly handling airline bookings
Good working knowledge in MS Office applications, especially MS Word and MS Excel. Knowledge in MS Access is a plus
Excellent knowledge of MS Excel intermediates to advance formulas and macros
Excellent verbal and written communication skills in English
Strong coordination skills among various work groups and with different levels
Good organizational and problem-solving skills
Proactive team player and able to work in a fast-paced environment
Flexibility to do overtime during certain time of the year

Job Responsibility

Focal Point of Contact with clients for freight related requests
Follow the end-to-end customer profile and maintain existing business
Procure the best rates from the airlines after identifying the best solution for the customer
Coordinate with sales team, agents & Aramex offices to ensure all RFQ’s are answered & ensure to achieve their target
Communicate to sales, agents & Aramex offices for any new offers and/or promotions that customers can benefit from
Approach airline & vendors for net cost
Negotiate & follow the airlines policies, trucker, clearance vendors & push to for reduced costs
Maintain good relationship with vendors (airlines, trucking suppliers, packing companies) for proper handling
Up-load all quotations on system
Follow day to day shipments with airlines & vendors

Customs Agent

Brook Street is delighted to be working with our client in Mallusk who are seeki...

Location

United Kingdom , Mallusk, County Antrim

Salary:

Not provided

Brook-St Hiredonline

Expiration Date

Until further notice

Requirements

6 months to 1-year related experience
Global logistics industry knowledge
Good computer skills (e.g., MS Excel, MS Word)
Good Education- preferably to A Level standard. Minimum GCSE Maths and English.

Job Responsibility

Ensure timely and accurate movement of freight and information, while providing exceptional customer service
Work within Imports and Customs brokerage department within a branch so that the department has strong operational execution, customs compliance, efficiency, profitability, and continual growth
Manage national customs regulations - TSS and CDS Entry Submission
Manage company customs policies, controls, procedures and processes
Perform operational and customer service execution
Ensure top level customer communication & interaction
Manage client specific requirements
Make certain that files are logged correctly and timely with proper event codes updated
Monitor and review post entry activity with brokerage supervisor
Make certain that discrepancies are monitored and resolved timely and correctly

Fulltime

Customs Agent

Brook Street is delighted to be working with our client in Mallusk who are seeki...

Location

United Kingdom , Mallusk, County Antrim

Salary:

Not provided

Brook-St Hiredonline

Expiration Date

Until further notice

Requirements

6 months to 1-year related experience
Global logistics industry knowledge
Good computer skills (e.g., MS Excel, MS Word)
Good Education- preferably to A Level standard. Minimum GCSE Maths and English.

Job Responsibility

Ensure timely and accurate movement of freight and information, while providing exceptional customer service
Work within Imports and Customs brokerage department within a branch so that the department has strong operational execution, customs compliance, efficiency, profitability, and continual growth
Manage national customs regulations - TSS and CDS Entry Submission
Manage company customs policies, controls, procedures and processes
Perform operational and customer service execution
Ensure top level customer communication & interaction
Manage client specific requirements
Make certain that files are logged correctly and timely with proper event codes updated
Monitor and review post entry activity with brokerage supervisor
Make certain that discrepancies are monitored and resolved timely and correctly

Fulltime

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Customer Service Agent - Freight

Job Description

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