CrawlJobs Logo
Randstad Logo Randstad · Customer Service

Customer service agent - freight

Canada, Laval Employment contract 60000.00 - 67000.00 CAD / Year · Job Posted June 28, 2026
Apply Position
Job Link Share

Job Description

Our client, a cement manufacturing company, is looking for a customer service representative for their team in Laval. This is a long-term contract, renewable annually.

Job Responsibility

  • Managing complex customer accounts
  • Maintaining constant communication with carriers to provide customers with real-time order tracking
  • Handling daily calls and maintaining relationships with both internal and external customers
  • Meeting and exceeding customer expectations in accordance with company policies, practices, and procedures
  • Proactively managing customer inquiries to offer them better shipping and billing options
  • Overseeing post-order management to ensure accurate billing and customer follow-up
  • Tracking and updating records within the SAP system

Requirements

  • 1 to 3 years of experience in customer service roles within a B2B environment
  • Strong computer literacy, including proficiency with the SAP suite
  • Bilingualism is mandatory for this role, as the representative will be responsible for clients outside of Quebec
  • Strong analytical skills
  • Strong proficiency in mathematics
  • Demonstrated ability in problem-solving and decision-making
  • A sharp sense of time management, autonomy, and the ability to work effectively in a team

What we offer

  • Salary of $65k to 68k
  • Strong group insurance (Sunlife) and retirement plan
  • Two weeks of vacation, with the possibility to negotiate up to three weeks
  • Very strong potential for professional advancement within the company
  • An open and collaborative work environment where teamwork is valued, with a strong sense of belonging and community
  • Work equipment provided (computer, monitor, cell phone)
Randstad - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Customer service agent - freight

8 matching positions

Customer Service Agent - Freight

Our client, a cement manufacturing company, is looking for a customer service re...
Location
Location
Canada , Laval
Salary
Salary:
60000.00 - 67000.00 CAD / Year
https://www.randstad.com Logo
Randstad
Expiration Date
July 30, 2026
Flip Icon
Requirements
Requirements
  • One to three years of experience in B2B customer service roles
  • Proficiency in a B2B industry, dealing primarily over the phone
  • Strong computer skills, including SAP suite offerings
  • Bilingualism is mandatory for this role, as the representative is responsible for customers outside Quebec
  • Demonstrate strong problem-solving and decision-making skills
  • The candidate must have an acute sense of time management, autonomy and ability to work as part of a team
Job Responsibility
Job Responsibility
  • Load Planning: Coordinate the volume of concrete goods to be shipped based on customer orders and production capacities
  • Freight Rating: Evaluate and apply freight rates, negotiate shipping or demurrage (waiting) fees, and audit transport invoices for accuracy
  • Real-Time Tracking: Monitor cargo movement and ensure compliance with delivery windows at jobsites or terminals
  • Transport Documentation: Prepare, verify, and file required paperwork (bills of lading, waybills, special permits for heavy loads)
  • Health, Safety, and Environment (HSE): Ensure strict compliance with Amrize’s safety standards, particularly regarding carrier compliance, load weight limits, and safety on unloading sites
What we offer
What we offer
  • Salary of $65k to 68k
  • Full-time, daytime position
  • Long-term role, with an annually renewable contract
  • 100% on-site position to promote integration and teamwork
  • Fulltime
Read More
Arrow Right

Customer Service Manager

Are you passionate about delivering outstanding service and making supply chains...
Location
Location
United Kingdom , Bracknell
Salary
Salary:
35000.00 - 40000.00 GBP / Year
srgtalent.com Logo
SRG
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience in customer service or B2B order management (essential)
  • Background in logistics, order processing or stock control (desirable)
  • Confident using business systems such as ERP/order processing tools and Excel
  • Highly organised with excellent attention to detail and a "right-first-time" mindset
  • Able to prioritise effectively in a busy environment and work independently from home
  • A positive communicator who enjoys collaborating with colleagues and external partners
  • A full UK driving licence
Job Responsibility
Job Responsibility
  • Serve as the primary contact for order placement, updates and customer enquiries
  • Process customer orders with accuracy, ensuring correct pricing and documentation
  • Keep customers and sales teams informed of order progress and any supply chain changes
  • Place purchase orders with suppliers and monitor goods through to warehouse receipt
  • Organise freight bookings, track shipments and ensure timely delivery
  • Liaise with warehouses to maintain stock accuracy and delivery performance
  • Ensure import/export documentation reaches the appointed customs agent correctly
  • Prepare required labels, hazardous transport forms and outbound paperwork
  • Maintain accurate data records and support incident reports for delivery issues
  • Support stock level control to maintain agreed safety stocks
What we offer
What we offer
  • Join a successful, family-run business within the speciality ingredients market
  • Varied, meaningful work that directly supports commercial and operational success
  • A supportive, friendly team environment
  • Opportunity to develop supply chain, customer service and technical product knowledge
  • Fulltime
Read More
Arrow Right

Ocean Freight Forwarding Agent - Documentation Specialist

For a global specialist in air, sea, and road logistics, we are seeking a dedica...
Location
Location
Belgium , Antwerp
Salary
Salary:
Not provided
https://www.randstad.com Logo
Randstad
Expiration Date
July 30, 2026
Flip Icon
Requirements
Requirements
  • At least 2 years of experience specifically within ocean freight forwarding
  • In-depth knowledge of export documentation and Letter of Credit (L/C) procedures
  • Solid understanding of current Incoterms
  • Proficient in standard office software, including MS Excel and MS Word
  • Excellent command of English, both written and spoken
  • Thrives in a fast-paced environment and remains composed under pressure
  • Committed to working from the Antwerp office daily to ensure optimal team collaboration
Job Responsibility
Job Responsibility
  • Take full ownership of the administrative and operational flow of sea freight export shipments
  • Meticulous preparation of all essential shipping documentation, including Bills of Lading, Certificates of Origin, and Insurance certificates
  • Perform thorough document checks to ensure 100% administrative accuracy
  • Act as a key liaison between shipping agencies, carriers, customers, and the global logistics network
  • Deliver premium customer service through proactive dossier follow-up and clear communication
  • Maintain high standards of precision while working effectively under time-sensitive deadlines
  • Fulltime
Read More
Arrow Right

Logistics Supervisor

The purpose of the Warehouse Leader role is to ensure an efficient day to day op...
Location
Location
United States , Minneapolis
Salary
Salary:
78000.00 - 100000.00 USD / Year
owenscorning.com Logo
Owens Corning
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Completed High School Diploma or GED required
  • Bachelor's Degree is strongly preferred
  • 2 years of leadership experience within an industrial manufacturing or logistic operations environment
  • 5 years of progressive experience leading people is strongly preferred
  • Ability to routinely lift up to 50 lbs without assistance
  • Ability to routinely lift up to 80 lbs with assistance
  • Work for up to 12 hours in extreme hot/cold manufacturing environment
  • Operate/sit/drive, as required during shift work lasting 12 hours
  • Routinely ascend and descend stairs and forklift to enter work areas
  • Safeguard self with Personal Protective Equipment (PPE) – steel toed shoes, ear plugs, eye protection (glasses, goggles, and/or facemask) as necessary for task
Job Responsibility
Job Responsibility
  • Accountable for employee safety
  • Models the appropriate safe work practices and prioritizes safety above all other metrics
  • Keeps the team focused on safe work behaviors, holding employees and peers accountable for working safely
  • Maintain active engagement in safety initiatives to maintain a zero-incident culture
  • Provides appropriate resources to ensure a fully engaged and incident-free operation
  • Ensures the warehouse is clean and in a customer-ready state
  • owns a plan that identified hazards, including housekeeping issues, resolves and sustains the plan in an ongoing fashion
  • Ensures the safe logistic operations of a shingle products in accordance with schedule requirements and customer demand
  • Align with the Roofing business goals
  • Develops and achieves personal objectives that stretch self and align to the Department, Plant, Division, and Company goals
What we offer
What we offer
  • insurance (medical/dental/vision/life/disability/supplemental offerings)
  • 401k (company contribution regardless of employee participation – plus match)
  • liberal paid time off (vacation, personal floating and standard holidays)
  • Employee Assistance Services
  • Stock Purchase Program
  • potential for up to an additional 25% if the applicant hired has additional related qualifications
  • Fulltime
Read More
Arrow Right

Air Export Coordinator

Location
Location
United States , Cypress
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2+ years of air export freight forwarding experience preferred
  • Knowledge of international air export documentation and procedures
  • Experience with AES filings and export compliance requirements
  • Familiarity with Incoterms, airline routing, and freight forwarding operations
  • Strong communication, organizational, and problem-solving skills
  • Ability to manage multiple priorities and meet deadlines in a fast-paced environment
  • Proficiency in Microsoft Office and freight forwarding software systems
Job Responsibility
Job Responsibility
  • Coordinate international air export shipments from start to finish
  • Prepare export documentation
  • Ensure regulatory compliance
  • Provide exceptional customer service
  • Arrange transportation, flight bookings, cargo movement, and shipment tracking
  • Communicate with airlines, trucking companies, warehouses, overseas agents, and customers
  • Monitor shipment milestones and provide proactive status updates
  • Prepare and process export documentation including Air Waybills (MAWB/HAWB), commercial invoices, packing lists, and related shipping documents
  • Complete and verify AES filings and ensure compliance with U.S. export regulations
  • Review shipment details for accuracy
What we offer
What we offer
  • Medical, vision, dental, and life and disability insurance
  • Enrollment in company 401(k) plan
  • Fulltime
Read More
Arrow Right

Ground Handling Agent

* *Exciting new roles* * Ryanair/Blue Handling are currently recruiting Ground H...
Location
Location
United Kingdom , Stansted
Salary
Salary:
Not provided
ryanair.com Logo
Ryanair - Europe's Favourite Airline
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Self-starter, motivated and eager to learn
  • Unrestricted right to live and work in the UK
  • Ability to work in a fast-paced exciting environment
  • Full UK drivers' licence
Job Responsibility
Job Responsibility
  • Loading and unloading of baggage & service freight of the Ryanair Group aircraft
  • Operation of vehicles around the airport to transport baggage to/from the main terminal
  • Carrying out aircraft push-backs using state of the art machinery
  • Ensure the airline's industry leading 25-minute turnarounds are completed
  • Assist passengers during boarding where needed
  • Act as a team player and work effectively with your team
  • Ensure compliance with all health & safety protocols
What we offer
What we offer
  • Earnings up to £27,922pa increasing following 12 months service
  • Enhanced overtime rates
  • Fixed shift pattern of 4 days on, 2 days off roster pattern (4 early shifts, 2 off & 4 late shifts, 2 off)
  • Full training & uniform provided
  • 26 Days leave per year
  • Regular promotion opportunities before each new season
  • Discounted shopping, food and beverage with a Stansted Airport ID across the airport
  • Free staff car parking
  • Discounted commuter travel for public transport
  • Bike to work scheme
  • Fulltime
Read More
Arrow Right

Freight Forwarding Administrator

Brook Street Recruitment is delighted to be recruiting on behalf of our Belfast-...
Location
Location
United Kingdom
Salary
Salary:
Not provided
brookstreet.co.uk Logo
Brook-St Hiredonline
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous experience within freight forwarding, logistics, shipping, transport, or supply chain administration
  • Strong organisational skills with excellent attention to detail
  • Ability to manage multiple priorities in a fast-paced environment
  • Excellent communication and customer service skills
  • Proficiency in Microsoft Office applications
  • A proactive and solution-focused approach to problem-solving
  • Ability to work effectively both independently and as part of a team
Job Responsibility
Job Responsibility
  • Assist with the planning, scheduling, and coordination of import and export shipments, ensuring accuracy and efficiency throughout the process
  • Monitor shipment progress and proactively manage delivery schedules to meet customer expectations
  • Liaise with carriers, suppliers, agents, and customers to confirm transport arrangements and resolve any operational issues
  • Maintain accurate shipment records and documentation in line with company procedures
  • Respond promptly and professionally to customer enquiries via telephone and email
  • Prepare and provide freight quotations, following up opportunities to secure new and repeat business
  • Build and maintain strong customer relationships through excellent service and communication
  • Assist customers with any logistics-related queries, providing timely updates and solutions
  • Support the preparation of reports relating to shipment activity, costs, service performance, and customer satisfaction
  • Work closely with freight carriers, transport providers, and third-party logistics partners to ensure cost-effective and reliable service delivery
What we offer
What we offer
  • Competitive salary
  • Company pension scheme
  • Casual dress
  • Belfast city centre location
  • Opportunity to develop your career within a well-established and growing organisation
  • Fulltime
Read More
Arrow Right

Logistics Coordinator

We are looking for a Logistics Coordinator to support shipment visibility, deliv...
Location
Location
United States , Carlsbad
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience in logistics, transportation coordination, distribution, or shipping operations
  • Ability to monitor shipments, manage status updates, and coordinate across multiple transportation providers
  • Working knowledge of shipping processes, delivery execution, and final-mile logistics activities
  • Strong communication skills with the ability to work effectively with customers, carriers, drivers, and third-party partners
  • Proven ability to investigate service exceptions and handle urgent issues in a deadline-driven setting
  • High level of accuracy in documentation, recordkeeping, and shipment tracking activities
  • Familiarity with customs processes or cross-border shipping support is a plus
  • Ability to balance multiple priorities while maintaining strong service and follow-through
Job Responsibility
Job Responsibility
  • Oversee freight movement from pickup through final delivery and provide timely shipment updates to relevant stakeholders
  • Track transportation activity across various carriers and logistics partners to maintain accurate in-transit visibility
  • Arrange and confirm last-mile delivery schedules to help ensure successful and on-time completion
  • Communicate with customers, consignees, agents, drivers, and carriers to address questions and support smooth execution
  • Recognize developing service concerns, escalate issues when needed, and help drive timely resolution
  • Record shipment milestones, exceptions, and follow-up actions while keeping logistics documentation current and accurate
  • Research delays, damages, and delivery-related problems to determine root causes and next steps
  • Support recovery efforts for disrupted shipments in order to protect customer commitments and minimize service impact
  • Review proof-of-delivery documentation and confirm that all completion requirements have been satisfied
What we offer
What we offer
  • Medical, vision, dental, and life and disability insurance
  • Enrollment in company 401(k) plan
  • Fulltime
Read More
Arrow Right