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Allianz Logo Allianz · Finance

Customer service agent for back office activities with german

Romania, Bucharest · Job Posted April 24, 2025

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Job Description

We are seeking a detail-oriented and customer-focused individual to join our team as a Customer Service Agent for Back Office activities with German language skills. The primary responsibility of this role is to handle Master Data changes in the system (e.g. system address changes) in a timely and accurate manner, ensuring the highest level of customer satisfaction.

Job Responsibility

  • Data Entry
  • Address and Contact Updates
  • Quality Assurance
  • Record Maintenance
  • Communication
  • Process Improvement
  • Compliance

Requirements

  • Fluency in German, both written and verbal
  • Good English skills both written and verbal
  • University Studies
  • Minimum of 6 months of professional work experience
  • Prior experience in data entry or back office operations, particularly within a customer service context, is a plus
  • Background in economics, financial, insurance or banking is a plus

Nice to have

  • Prior experience in data entry or back office operations, particularly within a customer service context
  • Background in economics, financial, insurance or banking

What we offer

  • Access to counseling services, mental health resources, and well-being sessions
  • Monthly budget via the Benefit platform, for personalized benefits packages, including comprehensive medical subscriptions, meal tickets, private pensions plans, life insurance, Allianz Tiriac insurance discounts
  • Time off for your birthday, extra days off for each year in Allianz (up to 5), days off for legal holidays that fall on weekends, as well as 24th and 31st of December, plus special allowances to support diverse life events
  • Extensive learning curriculum designed to support your career advancement and meet your professional needs, with access to technical and soft-skills trainings, international certifications (Agile, Lean Six Sigma, Prince, ITIL, IFOA, ACCA, IACCM and more), learning resources from LinkedIn and Allianz platforms, opportunities to advance your languages skills(German, French, English) and elevate with our leadership Program
  • Performance based-rewards to celebrate your achievements, team and individual recognition programs to celebrate your contributions and internal referral bonuses
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