Customer Service Agent Dutch

• Customer Service by e-mail, phone or social media for solving any incidents generated
• Managing incoming calls and chats and customer service inquiries
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits
• follow up to ensure resolution
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers
• As the resolutions of incidents are not constant, parallel work for the Department of Operations will be performed

• Have excellent interpersonal and communication skills
• Be decisive and organized
• Love being part of a dynamic team in a growing company
• High or Native Dutch level and fluent in Spanish or English
• Candidates must reside in Spain

Previous experience with a ticketing system, desirable Zendesk

• Working comfortably at home (100% remote)
• Full-time job
• Resources necessaries for the daily job
• Job growth inside our amazing company
• Very good team atmosphere
• 40% discount on all Fever events and experiences
• Health Insurance
• Gympass
• Possibility to receive in advance part of your salary by Payflow