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Honey Birdette Logo Honey Birdette · Customer Service

Customer service agent (casual)

United States · Job Posted July 03, 2026
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Job Description

As the Customer Service Agent, you will be passionate about the end-to-end customer experience, have a natural flare for communications and guiding your customers to world of product they didn’t even know they needed! Reporting to the Customer Obsessive Manager US, you’ll play an integral role in providing a red carpet online customer service experience for all honeys, whilst educating and empowering them with complementary product from what initially intrigued them – ensuring they have everything they need to fulfil their honey b needs .xx

Job Responsibility

  • Efficiently manage customer support tickets via the Zendesk portal, consistently meeting KPIs while delivering a premium, “red carpet” customer experience
  • Provide expert guidance to customers, helping them discover the products that best suit their honey bee-related needs and interests
  • Communicate effectively with customers across multiple channels including online platforms, live chat, phone, and email
  • Support additional tasks and responsibilities as required to ensure smooth operations and customer satisfaction

Requirements

  • Minimum 2 years’ experience in Retail or Online Customer Service environment
  • Customer experience driven, communications expert with positive outcomes at front of mind
  • Bubbly attitude, people orientated, and open minded
  • Proven experience in fast paced working environment with ability to achieve set KPI’s
  • Experience in working across multiple systems at one time
  • Ability to understand and utilise company policies & processes
  • Enjoys collaborating with broader teams to achieve high commercial outcomes
  • Ability to deescalate situations and turn a potential negative experience into a positive one
  • Calm under pressure with proven ability to work within deadlines
  • Ability to work autonomously & within a team environment
  • Flexible availability: including late nights, weekends, and public holidays
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