Customer Service Agent - Air Freight Job at Alaska Air Group (Anchorage)

Air Freight Specialist

As an Air Freight Specialist at Aramex, you will be the primary point of contact...

Location

Salary:

Not provided

Aramex

Expiration Date

Until further notice

Requirements

Bachelor’s degree in business administration or a related field
3-4 years of relevant experience in the air freight forwarding industry, with a strong understanding of global trade lanes, airlines, and air freight solutions
Proven experience in customer service and managing key business clients, as well as negotiating rates with the airlines
Familiarity with CargoWise is preferred
Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint
Excellent written communication skills, particularly in crafting professional emails

Job Responsibility

Promote a positive relationship with the client by ensuring excellent, timely, and proactive customer service
Communicate with carriers, overseas agents, and customers via telephone and email
Take booking requests and export customer service calls
Ensure current buying/selling rates are set up for every export shipment
Complete proper export documentation and send pre-alerts
Request documents from the shipper as required, this includes the power of attorney, commercial invoice, packing list, insurance certificate and SLI
Check the shipments in the warehouse as needed to ensure that the shipping documents correspond to the actual shipments
Create quotations for individual shipments, including estimated prices for the shipper and selecting transportation companies to use
Review standard operating procedures to ensure compliance with all regulations, TSA, ISO
Receive, review, and process high-volume and/or complex export transactions for the client(s), including booking, documentation, and billing

Freight Operations Executive

The Freight Operations Executive is responsible for handling export and import a...

Location

Salary:

Not provided

Aramex

Expiration Date

Until further notice

Requirements

Bachelor’s degree in business administration, Supply Chain, Logistics, or a related field (preferred)
Experience in freight operations, preferably with a strong focus on air freight
Familiarity with global air freight movement, carriers, and basic export/import processes
Proficiency in Microsoft Office (Word, Excel, PowerPoint)
CargoWise experience is a plus
Financial Acumen
Adaptability
Communication Skills
Teamwork
Time Management

Job Responsibility

Handle export and import air freight shipments, ensuring smooth end-to-end coordination and timely movement of goods
Arrange shipment collections, pickups, and delivery orders
Prepare and manage all shipment documentation, including bookings, scheduling, and cutting Air Waybills
Coordinate customs clearance procedures as required
Work closely with the sales team on business opportunities and shipment requirements
Provide customer service support, including responding to customer inquiries and ensuring timely updates
Communicate with carriers, overseas agents, and customers via phone and email
Ensure accurate shipment data entry into company systems and submission to government agencies as required
Track and monitor shipment milestones to ensure timely departure and delivery
Verify shipment documents, including commercial invoices, packing lists, and other required paperwork

Bilingual Mandarin Pricing Assistant

We are seeking a bilingual Mandarin Pricing Assistant to join our dynamic team. ...

Location

United States , City of Industry

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

In-depth knowledge and understanding of both domestic and international transportation industries, including trucking, air, and ocean shipping modes (minimum two years experience preferred)
Excellent written and verbal communication skills, with the ability to communicate clearly and effectively with both internal teams and external partners
Meticulous attention to detail and a commitment to thorough follow-up with clients to ensure satisfaction and accuracy
Proficiency in Microsoft Office Suite (PowerPoint, Excel, Word), with the ability to create and manage reports, presentations, and correspondence
Strong problem-solving skills to handle complex logistics challenges and maintain customer satisfaction
Bilingual Mandarin

Job Responsibility

Provide prompt and professional responses to all customer inquiries, overseas partners, and agents regarding Ocean and Air freight pricing and quotes
Collaborate effectively with Ocean/Air carriers, domestic/local drayage/intermodal services, and cross-border companies to ensure competitive shipping rates and optimal service delivery
Demonstrate exceptional communication skills in managing both internal teams and external stakeholders, ensuring timely follow-ups on all quotations
Review, analyze, and interpret service contracts to ensure accurate understanding of terms and conditions
Develop and continuously expand a local network of trusted carriers and a global network of agents to secure the best shipping routes and most cost-effective pricing
Build and maintain strong, long-term relationships with vendors to access up-to-date pricing and industry insights
Proactively coordinate with the operations team, carriers, and other key parties to resolve issues and ensure the seamless delivery of customer shipments
Perform other related duties as required to support operational efficiency and customer satisfaction

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Import & Export Manager

The Import & Export Manager is responsible for overseeing all UK and internation...

Location

United Kingdom , Staplehurst

Salary:

Not provided

Magnetic Shields Ltd

Expiration Date

February 28, 2026

Requirements

Strong organisational and time-management skills with the ability to work to multiple deadlines
High attention to detail and accuracy in documentation handling
Excellent interpersonal and communication skills for liaising with suppliers, customers and internal teams
Strong IT proficiency, including MS Word, Excel and experience with MRP/ERP systems
Effective problem-solving abilities and a team-oriented approach

Job Responsibility

Manage all day-to-day import and export transactions, ensuring full compliance with UK legislation, HMRC requirements, international trade rules and Incoterms
Maintain accurate and complete documentation for all shipments, including commercial invoices, packing lists, certificates of origin, import/export declarations and export control licences
Ensure that export licencing requirements are identified well in advance
prepare and submit licence applications and maintain records in line with statutory requirements
Conduct routine audits of documentation and procedures to ensure internal compliance and readiness for external inspection or customs review
Keep up to date with UK and International regulatory changes and ensure internal procedures are updated accordingly
Liaise with customs brokers, freight forwarders and other intermediaries to ensure smooth and timely customs clearance for all inbound and outbound shipments
Provide accurate product classification (HS codes), customs valuations and origin information to ensure correct declarations
Resolve customs queries or holds quickly to minimise delays and associated costs
Monitor and review customs paperwork to prevent errors, discrepancies or non-compliance penalties

What we offer

Competitive pay
Private medical cover
Competitive holiday entitlement
Quarterly performance bonuses
Comprehensive company sick pay
Enhanced pension contributions
Cycle-to-work scheme
Exclusive discounts portal
Double death-in-service cover
On-site Mental Health First Aiders

Airfreight Specialist

A rewarding career move as a Airfreight Specialist, Thriving on teamwork and str...

Location

Australia

Salary:

90000.00 - 100000.00 AUD / Year

People Group

Expiration Date

Until further notice

Requirements

At least two (2) years’ experience of direct work experience in Air Operations / Customer Service
Experience in Airfreight Specialist
Stability and an interest in a long term position
Professional attitude
Strong communication skills and attention to detail
Good time management
Knowledge and use of CargoWise

Job Responsibility

Raise Pricing proposals under Quotations and Spot Quotes modules in CW1 in accordance with SOP’s
Work on airfreight quotations for your region (as stipulated from Product manager) when required assist with other regions
Check Import / Export documentation to determine cargo contents, and classify goods as DG / GENL / MAIN DECK ETC
Negotiate cost-effective rates with service providers to ensure maximum profitability
Maintain communication with customers / agents through the quotation process
Provide quotations based on routings appropriate to the customers’ needs
When applicable assist in filling In win & loss ratios within the CW1 System
Help develop, maintain and support quoting module within CW1
Assist management with billing discrepancies ( E.G Overcharges with Spot rates attained from negotiations with airlines etc. )
Immediately report problems, disputes to Commercial Managers

Fulltime

Commercial Leader

We are looking for a dynamic and experienced Commercial Leader to establish and ...

Location

Mexico , Mexico City

Salary:

Not provided

Traffic Tech Inc.

Expiration Date

Until further notice

Requirements

Extensive knowledge of the freight forwarding industry, with a focus on air and ocean services
Proven experience in building and developing international trade lanes
Strong leadership and team-building skills, with the ability to inspire and manage high-performing teams
Expertise in sales and business development in the Mexican market
Knowledge of international trade regulations, customs procedures, and market trends
Exceptional communication and negotiation skills to build long-term partnerships
Strong financial acumen with experience managing budgets and financial performance
Must be fully bilingual in English and Spanish (written and spoken)

Job Responsibility

Develop and execute a commercial strategy to grow Traffic Tech’s international freight forwarding operations in Mexico City
Build and expand trade lanes with key regions, including North America, South America, Europe, and Asia
Identify and target key industries and clients to establish Traffic Tech as a leading freight forwarder in Mexico
Develop and maintain relationships with carriers, agents, and strategic partners to ensure competitive rates and reliable service offerings
Prepare, manage, and oversee the office’s annual budget to align with financial targets
Monitor revenue and expense performance, ensuring adherence to budgetary goals
Report financial performance to senior leadership and provide strategies for improvement as needed
Lead the sales efforts to acquire new clients and retain existing customers
Negotiate contracts and service agreements, ensuring profitability and long-term partnerships
Collaborate with global sales teams to develop global freight solutions and maximize revenue potential

What we offer

Robust industry training and mentorship
Competitive Medical and Dental benefits
Life Insurance
Personal and Volunteer time off
Paid vacation after the probationary period

Fulltime

Supply Chain Agent

Location

Canada , Dorval

Salary:

Not provided

Bombardier

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, or a related field is required
Minimum of 3–5 years of experience in transportation, logistics, or procurement, with a strong emphasis on commercial and contractual responsibilities
Demonstrated experience negotiating transportation contracts and managing carrier or third-party logistics provider relationships
Solid understanding of freight markets, transportation modes (road, rail, air, ocean), and logistics operations
Familiarity with customs regulations, trade compliance, and international shipping documentation
Strong analytical skills with the ability to interpret logistics data and identify cost-saving opportunities
Proficiency in ERP systems and transportation management software (e.g., SAP, TMS platforms)
Excellent communication and stakeholder engagement skills, with the ability to collaborate across departments
Detail-oriented with strong organizational and time management abilities
Strong analytical skills, business acumen, and a solid understanding of contractual frameworks

Job Responsibility

Negotiate and manage transportation contracts, including freight rates, service levels, and terms for domestic and international carriers
Source and onboard logistics providers, ensuring alignment with operational needs and compliance standards
Monitor carrier performance and resolve service issues related to delivery delays, damages, or non-compliance
Collaborate with internal stakeholders (e.g., operations, finance, legal) to ensure contracts meet business requirements and risk management standards
Support strategic sourcing initiatives for transportation and logistics services, including RFQs and bid evaluations
Maintain accurate documentation of contracts, rate agreements, and service level commitments
Analyze freight spend and logistics data to identify cost-saving opportunities and improve efficiency
Ensure compliance with trade regulations, customs requirements, and company policies related to transportation and logistics

What we offer

Insurance plans (Dental, medical, life insurance, disability, and more)
Competitive base salary
Retirement savings plan
Employee Assistance Program
Tele Health Program

Fulltime

Import / Export Account Manager

This is a fantastic opportunity to join a great team in a business that’s gone f...

Location

United Kingdom , Wythenshaw, Greater Manchester

Salary:

30000.00 - 35000.00 GBP / Year

Bowmay Consulting Ltd

Expiration Date

Until further notice

Requirements

solid experience in ocean freight imports & exports (essential)
air freight experience would be a huge plus
comfortable maintaining customer relationships and key accounts
excellent verbal and written communication, collaborating with people at all levels
commercially savvy with previous pricing and invoicing experience
highly organised, dependable and happy to roll your sleeves up as and when needed
full, clean drivers licence for occasional client meetings

Job Responsibility

be the go-to person for a group of regular customers and key accounts, building relationships and making sure shipments run smoothly
look after ocean import and export shipments from start to finish, with air freight where needed
confidently work with overseas agents, carriers and suppliers to keep things moving efficiently
handle pricing, invoicing and costs with care and attention to detail
keep customers informed, especially when things change or need sorting
choose the right services for each job, balancing service, cost and reliability
spot opportunities to strengthen existing accounts as relationships grow
manage your own workload while being part of a fun and supportive, close-knit team

What we offer

25 days hols + BH’s
company pension scheme
quarterly bonus
annual dividends
1-day per week WFH
your birthday off
excellent staff benefits
flexible working (after probationary period), in-keeping with the wider team

Fulltime

Customer Service Agent - Air Freight

Alaska Air Group

Location:
United States , Anchorage

Category:
Logistics

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 22, 2026

Expiration:
January 27, 2026

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Job Description:

Job Responsibility:

Requirements:

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Job Posted:January 22, 2026

Expiration:January 27, 2026

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