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Customer Service & Aftersales Specialist

United Kingdom, Ashford 28000.00 - 30000.00 GBP / Year · Job Posted January 21, 2026
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Job Description

We are seeking a motivated and dynamic Customer Service & Aftersales Specialist to join our client's team. This is an exciting role which combines customer service and aftersales responsibilities with a strong focus on customer service and supporting the sales team in driving revenue growth. As a successful candidate, you will excel at building rapport with customers, identifying sales opportunities, and efficiently managing inquiries, all while promoting our client's products and services.

Job Responsibility

  • Provide exceptional customer service by responding to inquiries, resolving issues, and ensuring high levels of customer satisfaction
  • Assist customers with product information, order status, and general queries, ensuring a positive experience with the brand
  • Maintain detailed records of customer interactions, transactions, and feedback in CRM systems
  • Handle post-sales service requests, including returns, exchanges, and technical support coordination
  • Conduct outbound calls to both existing and potential customers to promote our client's products and services
  • Identify upselling, cross-selling, and product recommendation opportunities to enhance the customer's experience
  • Actively generate leads by qualifying prospects and identifying new sales opportunities for the sales team
  • Build and maintain an up-to-date lead database by researching and identifying new leads through various channels (e.g., social media, cold calling, industry events)
  • Qualify leads based on pre-established criteria and pass them on to the relevant sales teams for follow-up and conversion
  • Collaborate with the sales team to ensure a smooth handover of qualified leads and assist in closing deals when necessary
  • Support the sales team in tracking the progress of leads and customer conversions
  • Work closely with the marketing team to ensure that product promotions, offers, and campaigns are communicated effectively to customers
  • Provide feedback on customer trends, competitor activities, and market insights to help refine sales strategies
  • Generate reports on call metrics, sales performance, and lead conversion rates to assess success and identify areas for improvement

Requirements

  • Proven experience in customer service, aftersales, or inside sales roles, preferably in a B2B environment
  • Experience processing customer orders
  • Knowledge of Supply Chain
  • The ability to handle occasional customer complaints or concerns professionally while maintaining a customer-first attitude
  • Experience with CRM software and lead generation tools (Salesforce, HubSpot, etc.)
  • Strong organisational skills and attention to detail
  • Self-motivated, goal-oriented, and a team player

What we offer

  • A newly refurbished office
  • opportunities for career growth and development within the company
  • a collaborative and supportive work environment
  • 20 days annual leave + Bank holidays
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