Customer Service & Aftersales Specialist Job at Office Angels (Ashford)

Customer Service & Aftersales Specialist

We are seeking a motivated and dynamic Customer Service & Aftersales Specialist ...

Location

United Kingdom , Ashford

Salary:

28000.00 - 30000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Proven experience in customer service, aftersales, or inside sales roles, preferably in a B2B environment
Experience processing customer orders
Knowledge of Supply Chain
The ability to handle occasional customer complaints or concerns professionally while maintaining a customer-first attitude
Experience with CRM software and lead generation tools (Salesforce, HubSpot, etc.)
Strong organisational skills and attention to detail
Self-motivated, goal-oriented, and a team player

Job Responsibility

Provide exceptional customer service by responding to inquiries, resolving issues, and ensuring high levels of customer satisfaction
Assist customers with product information, order status, and general queries, ensuring a positive experience with the brand
Maintain detailed records of customer interactions, transactions, and feedback in CRM systems
Handle post-sales service requests, including returns, exchanges, and technical support coordination
Conduct outbound calls to both existing and potential customers to promote our client's products and services
Identify upselling, cross-selling, and product recommendation opportunities to enhance the customer's experience
Actively generate leads by qualifying prospects and identifying new sales opportunities for the sales team
Build and maintain an up-to-date lead database by researching and identifying new leads through various channels (e.g., social media, cold calling, industry events)
Qualify leads based on pre-established criteria and pass them on to the relevant sales teams for follow-up and conversion
Collaborate with the sales team to ensure a smooth handover of qualified leads and assist in closing deals when necessary

What we offer

A newly refurbished office
opportunities for career growth and development within the company
a collaborative and supportive work environment
20 days annual leave + Bank holidays

Fulltime

Aftersales Operations Specialist

As Aftersales Operations Specialist, you will be at the heart of operations, ens...

Location

United Kingdom , Coventry

Salary:

126.00 - 145.00 GBP / Day ▼

Office Angels

Expiration Date

Until further notice

Requirements

Experienced on SAP including producing quotes and processing orders
Excellent communication skills with strong commercial awareness and a customer-focused approach
An inquisitive mindset with a proactive approach to problem-solving
Strong analytical and complex problem-solving skills
Effective collaboration across cross-functional teams

Job Responsibility

Prepare accurate and timely spare parts quotations using our SAP system
Process spare parts and service-related orders efficiently
Coordinate customer returns, repairs, invoicing, and credit processes seamlessly
Proactively monitor and manage open orders to ensure on-time delivery
Expedite sales order backlog to maximize billing output
Build and maintain strong relationships with customers and suppliers
Provide high-quality, responsive customer service across all communication channels
Monitor local stock levels and backorders, addressing shortages proactively
Drive improvements in quoting, order processing, and customer service

Fulltime

Spare Parts Sales Specialist

Our client based in CV7, Coventry, has an exciting opportunity for a Spare Parts...

Location

United Kingdom , Coventry

Salary:

16.92 - 19.49 GBP / Day ▼

Brook-St Hiredonline

Expiration Date

Until further notice

Requirements

Minimum of 4 years' experience in aftersales or a similar role
Experience using ERP systems (ideally SAP S/4HANA and JD Edwards) and Microsoft 365 applications
Previous back-office quoting experience within a technical or industrial B2B environment is desirable
Qualification in Business, Supply Chain, Engineering, or a related discipline (or equivalent experience) is preferred

Job Responsibility

Prepare accurate and timely spare parts quotations for UK and Ireland customers using the ERP system
Process spare parts and service-related orders for UK and Ireland customers
Coordinate customer returns, repairs, invoicing, and credit processes
Proactively monitor and manage open orders to ensure on-time delivery
Expedite sales order backlogs to maximise billing output
Build and maintain strong relationships with customers and suppliers to ensure a high level of satisfaction
Support customer engagement through the E-Store strategy
Collaborate with the European team to improve transactional efficiency
Monitor local stock levels and backorders, proactively addressing shortages and potential risks
Undertake any other duties as required by the Spare Parts Manager in line with the scope and grading of the role

Yuc Repair & Refurbishment TNR Specialist

Networks are not purely a question of IT. Networks are first and foremost a huma...

Location

Spain , Madrid

Salary:

Not provided

BMW

Expiration Date

Until further notice

Requirements

University degree in Business Administration, Economics, Engineering, or comparable education with international orientation
Several years of professional experience in the premium automotive market ideally in Aftersales, Sales, Operations or Financial Services
Knowledge of centralized and decentralized BMW sales structures, financial services, etc.
International experience and high intercultural competence
High procedural understanding, knowledge of E2E process in used car business
Deep understanding of refurbishment topics, with successful refurbishment projects
Expertise in benchmarking methodologies
Expertise in complaint management, conduct complaint handling processes, resolve customer issues fast and professionally and use feedback for continuous improvement
Business fluent in English, Spanish is a must, and Portuguese is a plus
Experience working with agile project management tools (such as e.g. Jira, Confluence)

Job Responsibility

Act as a cooperation and process partner for regional ESO functions, ensuring effective communication and collaborate to optimize organizational processes and workflows
Discuss benchmarking data and results with ESO functions and convert complex analysis into actionable recommendations to drive performance improvement initiatives
Derive measures including local implementation
Responsible for the coordination of Complaint-Management in cooperation with the relevant agent facing functions
Perform Contract cancellation (transformation/ conversion, reverse transaction)
Derives local measures (action plan) based on mutual discussion with Regional Repair & Refurbishment managers and own local analysis
Conducts local analysis of the Repair & Refurbishment process based on KPIs per agent and compounds and derivation of measures for improvement of KPIs
Ensures the fulfillment of standard Repair & Refurbishment business rules (e.g. R&R thresholds) within local Repair & Refurbishment process
Conduct local complaint-Management and contract cancellation
Responsible for purchase and approval of Repair & Refurbishment

Trade Parts Manager

Are you ready for a career-defining opportunity within a premium automotive bran...

Location

United Kingdom , Bolton

Salary:

30000.00 - 36000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Experience in a parts or aftersales role within the automotive environment
A proven record of building relationships and achieving sales targets in a B2B setting
Strong communication skills, with the ability to influence and negotiate confidently
Comfortable working independently and managing your own time and priorities
Good IT skills, including Microsoft Excel
An ability to review performance against targets and take action where needed

Job Responsibility

Identify and onboard new customers, including independent garages, JLR specialists and body shops
Build and maintain strong, long-term customer relationships through regular visits, understanding their needs and supporting their ongoing business growth
Work collaboratively with the Trade Hub and site-based Parts teams to deliver excellent service
Maintain accurate customer records in line with data protection guidelines
Contribute to and implement sales strategies to increase revenue, using market insights and competitor activity to identify new opportunities

What we offer

25 days holiday (rising with service) + bank holidays
Access to an online rewards platform – cashback and discounts at top retailers
Preferential service rates
Colleague car purchase scheme
Share incentive plan and pension
Enhanced maternity, paternity, and adoption benefits
Continuous learning and development opportunities
company car

Fulltime

New

Inclusion Officer

Location

United Kingdom , Gloucester

Salary:

33143.00 - 36363.00 GBP / Year

Gloucestershire County Council

Expiration Date

July 14, 2026

Requirements

Experience of working within an education setting
Commitment to an inclusive/enabling response to meet the needs of children with additional needs
Experience of providing guidance, advice, and challenge to education leaders and other professionals
Personally credible with schools, trusts, and multi-agency partners
Ability to empower others
Ability to provide expert advice and guidance to increase skills and confidence in others
Meet essential education & qualifications criteria
Car owner/driver with access to a vehicle and full UK driving licence

Job Responsibility

Work with schools, trusts, and other partner organisations to ensure inclusive practices enable children to access appropriate education
Champion children's rights to appropriate education
Support and advise senior leaders and staff to develop inclusive practice and environments
Undertake specific advice, guidance, and challenge for schools and trusts linked to Inclusion Framework, Schools' Bill, and Ofsted Framework
Work with schools/trusts and other professionals to address issues preventing access to education
Build strong 'high support high challenge' relationship with allocated schools
Undertake specific tasks relating to statutory areas including TSMs, exclusions, PTTT, 10-day absence

What we offer

Flexible and agile working opportunities
25.5 days Annual Leave (pro-rata), rising to 30.5 days after five years
Option to purchase 10 additional leave days per year
Family friendly employer
Career development and qualification opportunities
Supportive, positive, relational working environment
Local Government Pension Scheme
Employee Assistance Programme
In-house Occupational Health service
Employee discount scheme

Fulltime

New

Bookkeeper

Maintain accurate financial records and reconcile accounts. Based on general kno...

Location

United States , Chattanooga

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

2+ years of bookkeeping, accounts payable, or payroll experience
Experience working in any industry environment, including corporate, nonprofit, manufacturing, healthcare, professional services
Familiarity with one or more ERP or accounting systems, such as Microsoft D365, Oracle NetSuite, QuickBooks, SAP, or Workday
Strong attention to detail, organizational skills, and ability to manage multiple priorities
Proficiency with Microsoft Excel and general accounting software
Effective communication and problem-solving skills

Job Responsibility

Maintain accurate financial records and reconcile accounts
Process accounts payable transactions, including invoice review, coding, and payment preparation
Support payroll processing, payroll audits, and related reporting
Assist with bank reconciliations, journal entries, and month-end close activities
Monitor vendor accounts and resolve payment discrepancies
Ensure compliance with company policies and applicable accounting procedures
Generate financial and payroll reports for management as needed

What we offer

Medical, vision, dental, and life and disability insurance
Company 401(k) plan
Free online training

New

Solution Architect (Cloud, Devops & Security)

This is a hands-on position designed for a senior infrastructure / cloud enginee...

Location

New Zealand , Auckland

Salary:

Not provided

Randstad

Expiration Date

July 19, 2026

Requirements

Proven capability across the Azure cloud platform, including compute, networking, and core storage
Practical familiarity with the Microsoft security stack (Entra ID, Defender for Endpoint, and Sentinel)
Hands-on experience with Infrastructure-as-Code (Terraform or Azure Bicep) and containerized platforms (Kubernetes/AKS)
Ideally suited for individuals with 1–2 years of dedicated architecture experience, or a Technical Lead looking to advance who possesses practical solution design experience
A technical history rooted in Infrastructure, Cloud Engineering, DevOps, or Security Consulting
6 years of experience
Bachelor Degree

Job Responsibility

Own end-to-end platform design from requirements through to delivery
Define Infrastructure-as-Code (IaC) approaches and build repeatable, stable deployment patterns
Embed modern identity, access, and workload protections across cloud and hybrid environments
Coordinate with engineering teams and external stakeholders, translating complex architectural decisions into clear, accessible technical outcomes
Drive modern engineering standards, automation pipelines, and robust code-based governance

Fulltime

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Customer Service & Aftersales Specialist

Job Description

Job Responsibility

Requirements

What we offer

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Customer Service & Aftersales Specialist

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