Customer Service Advocate Job at Hewlett Packard Enterprise (Chennai)

Customer Advocate

Customer Advocates assist and support Atlassian customers by providing an incred...

Location

Philippines , Manila

Salary:

Not provided

Atlassian

Expiration Date

Until further notice

Requirements

Empathize with customers
find solutions to problems
work collaboratively with others
minimum 1.5 years in role required before exploring other opportunities at Atlassian
adapt to changes in schedules and demands
juggle tasks while maintaining meticulous attention to detail
provide high-quality service
embody positivity and urgency in customer service
provide product and service information
answer questions

Job Responsibility

Provide customer service for billing, troubleshooting, and account management by email, chat, or phone
serve exceptional customer service to ensure high satisfaction
improve support experience for other advocates and customers using feedback to enhance internal processes and automation
work with remote teams and other departments for a smooth customer experience
acquire knowledge of new systems, products, and processes
use Atlassian products to gain valuable skills.

Fulltime

Customer Service Analyst

The Customer Service Analyst is an intermediate-level position responsible for p...

Location

Ireland , Dublin

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Experience in customer service preferred
Proficiency in English and another European language (Spanish, German or French)
Computer proficiency
Consistently demonstrate clear and concise written and verbal communication
Proven investigative and analytical skills
Demonstrated ability to present concepts and influence change
Consistently deliver high-quality customer service with focus on building client relationship and achieving quality results
Proven ability to work under limited supervision within a team environment

Job Responsibility

Manage a portfolio of high-profile clients, ensuring queries are acknowledged, investigated, and resolved timely and professionally and in line with departmental standards
Provide coaching, support to team, and serve a point of contact for escalation
Develop and maintain client portfolio through regular calls and face to face interaction, as needed
Inform clients about problems (system failures, market issues) and provide regular resolution updates
Advise on and advocate the implementation of process improvement and reengineering to improve client experience
Maintain knowledge of new market and regulatory requirements affecting client portfolio/base
Escalate customer feedback, processing delays and errors appropriately
Conduct necessary analyses to resolve problems, liaising with internal teams on escalation, as necessary
Complete tasks such as reviews, audit preparation, capacity planning, reporting and maintain control environment

What we offer

Competitive base salary (annually reviewed)
Business casual workplace
Hybrid working model (up to 2 days working at home per week)
Additional benefits that support you (and your family) to be well, live well and save well

Fulltime

Customer Advocate, Partner

Atlassian is looking for a Customer Advocate to assist and support customers by ...

Location

Philippines , Manila

Salary:

Not provided

Atlassian

Expiration Date

Until further notice

Requirements

Minimum 1.5 years in role required before exploring other opportunities at Atlassian
wealth of experience delivering top-notch customer service across multiple communication channels by email, phone, or chat
accomplished in positive language to communicate technical issues in non-technical terms
ability to adapt to changes in schedules and demands
capacity to juggle tasks while focusing on detail and providing high-quality service
belief in maintaining positivity for excellent customer service
ability to prioritize urgency and ensure careful execution in all support responsibilities
ability to provide product and service information, answer questions, and resolve issues
flexibility to switch between functions.

Job Responsibility

Provide customer service for billing, troubleshooting, and account management by email, chat, or phone
serve exceptional customer service to ensure high satisfaction
improve support experience for other advocates and customers by using feedback to enhance internal processes and automation
work with remote teams and other departments for a smooth customer experience
acquire knowledge of new systems, products, and processes
use Atlassian products to gain valuable skills.

What we offer

Health coverage
paid volunteer days
wellness resources.

Fulltime

Customer Advocate

Customer Advocate role at Atlassian, supporting AMER region remotely with workin...

Location

Philippines , Manila

Salary:

Not provided

Atlassian

Expiration Date

Until further notice

Requirements

Minimum 1.5 years in role required before exploring other opportunities at Atlassian
wealth of experience delivering top-notch customer service across multiple communication channels such as email, phone, or chat
ability to communicate technical issues in non-technical terms using positive language
adaptiveness to changes in schedules and demands
ability to juggle tasks while focusing on detail and providing high-quality service
commitment to maintaining positivity for excellent customer service
ability to prioritize urgency and ensure careful execution in support tasks
experience providing product and service information, answering questions, and resolving issues
flexibility and ability to switch between functions for success

Job Responsibility

Provide customer service for billing, troubleshooting, and account management by email, chat, or phone
serve exceptional customer service to ensure high satisfaction
improve support experience by enhancing internal processes and automation based on feedback
work with remote teams and other departments for smooth customer experience
embody the values of customer-first mindset
acquire knowledge of new systems, products, and processes
use Atlassian products to gain skills that can be used across the company

What we offer

Health coverage
paid volunteer days
wellness resources
variety of other perks and offerings to support employees and their families

Fulltime

Partner Customer Advocate

Partner Customer Advocates assist Solution Partners and Resellers by addressing ...

Location

Philippines , Manila

Salary:

Not provided

Atlassian

Expiration Date

Until further notice

Requirements

Minimum 1.5 years in role experience
Excellent customer service skills across multiple communication channels (email, phone, chat)
Ability to adapt to changes in schedules and demands
Effective use of positive language to communicate technical issues in non-technical terms
Capability to prioritize urgency and execute support responsibilities carefully.

Job Responsibility

Provide customer service for billing, troubleshooting, and account management by email, chat, or phone
Serve exceptional customer service to ensure high satisfaction
Improve support experience for other advocates and customers by using feedback to enhance internal processes, and automation
Work with remote teams and other departments for a smooth customer experience
Embody the value of 'Don’t #@!% the customer'
Acquire knowledge of new systems, products, and processes
Use Atlassian products to gain valuable skills applicable across the company.

What we offer

Health and wellbeing resources
Paid volunteer days
Other perks designed to support employees and their families.

Fulltime

Direct Customer Advocate

Customer Advocates assist and support Atlassian customers by providing an incred...

Location

United States , Austin

Salary:

32.36 - 51.97 USD / Hour

Atlassian

Expiration Date

Until further notice

Requirements

Minimum 1.5 years in role required before exploring other opportunities
experience delivering top-notch customer service across multiple communication channels by email, phone, or chat
ability to communicate technical issues in non-technical terms using positive language
skills to adapt to changes in schedules and demands
ability to juggle tasks while being meticulous to detail and providing high-quality service
maintaining positivity and prioritizing urgency in support responsibilities
ability to switch between functions efficiently
knowledge of Atlassian products, Salesforce experience, and previous support experience providing billing and account management support (nice to have).

Job Responsibility

Provide customer service for billing, troubleshooting, and account management by email, chat, or phone
serve exceptional customer service to ensure high satisfaction
improve support experience for other advocates and customers by using feedback to enhance internal processes and automation
work with remote teams and other departments for a smooth customer experience
embody the value of 'Don’t #@!% the customer'
acquire knowledge of new systems, products, and processes
use Atlassian products to gain valuable skills that can be used across the company.

What we offer

Health and wellbeing resources
paid volunteer days
access to equity and bonus programs.

Fulltime

Customer Advocate

One part brand champion and one part problem-solving guru, Customer Advocates ar...

Location

Japan , Yokohama

Salary:

Not provided

Atlassian

Expiration Date

Until further notice

Requirements

Extensive background providing sales support through various channels such as email, phone, and chat
Strong customer service skills with a knack for empathy, use of positive language, attentiveness, and effective listening
A native level of spoken Japanese language communication skills with the ability to convey technical issues in non-technical terms
Ability to read and write in English (equivalent to TOEIC 740)
Ability to work under pressure and remain flexible to changing schedules and demands
Robust multitasking skills with strong attention to detail
A positive attitude
work with a sense of urgency
demonstrate timely and thorough execution
Professional attitude with adaptability and flexibility to cope with changes and challenges effectively

Job Responsibility

Use your sales experience and a strong background in B2B or B2C customer service to provide exceptional customer engagement through chat, email, and phone channels
Understand the customer buyer journey and provide billing and licensing support including quoting, and pricing calculation
Deliver a consistently excellent customer experience and demonstrate value to customers by adopting a sales and customer-focused mindset, with balance
Funnel key customer feedback throughout the organization and drive internal process, policy, automation improvements to improve the support experience for internal advocates and our customers
Work collaboratively with a geographically dispersed team and other departments to ensure a seamless customer experience
Be flexible enough to adjust on the fly and always strive to live the value of “Don’t #@!% the customers”
Learn new systems, products, processes, and policies

What we offer

Ample time off, an annual education budget, paid volunteer days

Fulltime

Customer Service Support

Temporary Customer Service Support role focused on enhancing customer happiness,...

Location

United Kingdom , Sheffield

Salary:

14.36 GBP / Hour

Office Angels

Expiration Date

Until further notice

Requirements

Proactive and enthusiastic approach to customer service
Excellent communication skills, both verbal and written
Strong organisational skills and attention to detail
Experience in call handling or customer service is a plus

Job Responsibility

Exceed customer expectations in every interaction
Follow up on opportunities generated from service teams
Conduct regular check-ins with customers to identify needs and provide solutions
Manage and nurture platinum customer accounts to drive upsell and cross-sell growth
Monitor account health, data cleanliness, operational efficiency, and satisfaction
Serve as trusted advisor and advocate for customers
Use insights and customer feedback to enhance service quality
Accurately record all customer interactions in CRM system
Regularly update customer account information

What we offer

Potential for £500 per month bonus
Potential to go permanent

Fulltime

Customer Service Advocate

Hewlett Packard Enterprise

Location:
India , Chennai

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Requirements:

Nice to have:

Additional Information:

Job Posted:
February 18, 2026

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Job Posted:
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