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BMW Logo BMW · Customer Service

Customer Service Advocate

United States, Columbus Employment contract 20.00 USD / Hour · Job Posted May 29, 2026
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Job Description

BMW Financial Services NA, LLC was established in 1993, supporting the sales and marketing of BMW products. Subsequently, we have expanded beyond the leasing, retail and commercial financing of a traditional captive-finance company offering a broad variety of products tailored for the BMW, MINI and Rolls-Royce customer. Be a part of our exciting growth by expressing an interest in our Customer Service Advocate position located in Columbus, OH.

Job Responsibility

  • Provide a premium customer experience to consumers during the different stages of their financial services contract while being compliant, accurate and efficient in support of Average Handle Time and goals established
  • Address customer questions, concerns, and issues related to their inquiry after authenticating and verifying the identity of the customer
  • Interactions with customers could include making a payment, updating contact information, web site assistance, promoting EasyPay and eInvoicing, and addressing questions and concerns related to all facets of the contract lifecycle
  • Engage cross-functionally with departments such as Collections and Lease Loyalty to assist customers with various account maintenance tasks
  • Actively promote the use of products and services that will help reduce costs or generate revenue i.e. eInvoice, EasyPay, web site utilization and any other related self-service initiatives

Requirements

  • High school diploma or GED
  • 6-12 months customer service or financial services industry experience

Nice to have

  • Bachelor's degree
  • 6-12 months early stage (0-29 days past due) collections experience
  • 6-12 months automotive industry experience

What we offer

  • Hybrid work available after initial training period
  • Paid onsite training during first three weeks of employment
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