Customer Service Advocate Job at Hewlett Packard Enterprise (Chennai)

Customer Service Advocate

BMW Financial Services NA, LLC was established in 1993, supporting the sales and...

Location

United States , Columbus

Salary:

20.00 USD / Hour

BMW

Expiration Date

Until further notice

Requirements

High school diploma or GED
6-12 months customer service or financial services industry experience

Job Responsibility

Provide a premium customer experience to consumers during the different stages of their financial services contract while being compliant, accurate and efficient in support of Average Handle Time and goals established
Address customer questions, concerns, and issues related to their inquiry after authenticating and verifying the identity of the customer
Interactions with customers could include making a payment, updating contact information, web site assistance, promoting EasyPay and eInvoicing, and addressing questions and concerns related to all facets of the contract lifecycle
Engage cross-functionally with departments such as Collections and Lease Loyalty to assist customers with various account maintenance tasks
Actively promote the use of products and services that will help reduce costs or generate revenue i.e. eInvoice, EasyPay, web site utilization and any other related self-service initiatives

What we offer

Hybrid work available after initial training period
Paid onsite training during first three weeks of employment

Parttime

Customer Service Advocate

It takes a team with exceptional interpersonal skills and a can-do attitude to d...

Location

United States , Columbus

Salary:

41600.00 USD / Year

BMW

Expiration Date

Until further notice

Requirements

High school diploma or GED
6-12 months customer service or financial services industry experience

Job Responsibility

Interact with BMW, MINI, Motorrad, and Rolls-Royce customers through inbound and outbound calls while providing a premium customer experience during all stages of their Financial Services contract
Provide a premium customer experience to consumers during the different stages of their financial services contract while being compliant, accurate and efficient in support of Average Handle Time and goals established
Address customer questions, concerns, and issues related to their inquiry after authenticating and verifying the identity of the customer
Interactions with customers could include making a payment, updating contact information, web site assistance, promoting EasyPay and eInvoicing, and addressing questions and concerns related to all facets of the contract lifecycle
To assist customers with various account maintenance tasks, you will engage cross-functionally with departments such as Collections and Lease Loyalty
Actively promote the use of products and services that will help reduce costs or generate revenue i.e. eInvoice, EasyPay, web site utilization and any other related self-service initiatives
Multitask and learn several computer programs, using multiple computer screens
Comply with all applicable State and Federal regulatory requirements, as well as BMW Policies and Procedures
Fully document the customer contact using the system tools available to maintain a complete customer contact history
Have a thorough understanding of how contracts work, including: Transaction history

What we offer

Medical, Dental, and Vision insurance
401(k) with Company match and Retirement Income Account
Employee vehicle program
Bonus eligibility
Paid Parental Leave
Generous PTO and Company paid holidays
Voluntary Benefits to fit your needs

Fulltime

Customer Service Advocate

This role has been designed as ‘Onsite’ with an expectation that you will primar...

Location

India , Chennai

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Typically a Bachelor's degree or equivalent experience and/or 1-2 years related experience or Master's degree
Basic knowledge in the field of Customer Relations
Demonstrated verbal communication and customer service skills
Knowledge of microcomputer hardware
Basic-level knowledge of operating systems software
Demonstrated writing/correspondence skills

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion environment

Customer Service Advocate

This role has been designed as ‘’Onsite’ with an expectation that you will prima...

Location

India , Chennai

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Typically a Bachelor's degree or equivalent experience and/or 1-2 years related experience or Master's degree
Basic knowledge in the field of Customer Relations
Demonstrated verbal communication and customer service skills
Knowledge of microcomputer hardware
Basic-level knowledge of operating systems software
Demonstrated writing/correspondence skills

Job Responsibility

knowledge in the field of Customer Relations
Demonstrated verbal communication and customer service skills
Knowledge of microcomputer hardware, basic- level knowledge of operating systems software
Demonstrated writing/correspondence skills

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Customer Service Advocate

Customer Service Advocate. This role has been designed as ‘’Onsite’ with an expe...

Location

India , Chennai

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Typically a Bachelor's degree or equivalent experience and/or 1-2 years related experience or Master's degree
Basic knowledge in the field of Customer Relations
Demonstrated verbal communication and customer service skills
Knowledge of microcomputer hardware
Basic-level knowledge of operating systems software
Demonstrated writing/correspondence skills

Job Responsibility

knowledge in the field of Customer Relations
Demonstrated verbal communication and customer service skills
Knowledge of microcomputer hardware, basic- level knowledge of operating systems software
Demonstrated writing/correspondence skills

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Healthcare Customer Service Advocate CSR

We are seeking a dedicated and service-driven Member Services Representatives (C...

Location

United States , Houston

Salary:

19.69 USD / Hour

MMC Group LP

Expiration Date

Until further notice

Requirements

High school diploma or GED required
Minimum of 2 years of customer service or call center / contact center experience
At least 1 year of healthcare-related experience supporting benefits, claims, eligibility, or authorizations preferred
Strong working knowledge of Microsoft Office including Word, Excel, and Outlook
Ability to work independently with minimal supervision
Strong data entry accuracy and moderate to advanced computer proficiency
Excellent written and verbal communication skills
Strong problem-solving ability with attention to detail
Ability to manage multiple priorities in a fast-paced environment

Job Responsibility

Manage incoming calls related to member benefits, eligibility verification, claim status updates, prior authorizations, and service concerns
Research and resolve claims-related inquiries by identifying issues, reviewing claim details, and determining appropriate next steps
Submit reconsideration requests and escalation documentation when necessary
Provide first-call resolution whenever possible to ensure a positive customer experience
Accurately document all interactions, updates, and follow-up actions within internal CRM and case management systems
Route inquiries electronically to the appropriate departments while maintaining complete and accurate records
Track recurring issues and communicate trends to leadership for operational improvements
Maintain compliance with privacy standards, confidentiality requirements, and internal service protocols
Collaborate with internal teams including claims, eligibility, authorizations, and operations support to ensure timely issue resolution
Deliver professional, courteous, and solution-focused service in every interaction

What we offer

Medical, dental, and vision coverage
Life and disability insurance
Additional voluntary benefits

Fulltime

Customer Service Advocate - Call Center

We are seeking a dedicated and service-driven Member Services Representative to ...

Location

United States , Houston

Salary:

19.69 USD / Hour

MMC Group LP

Expiration Date

Until further notice

Requirements

High school diploma or GED required
Minimum of 2 years of customer service or call center / contact center experience
At least 1 year of healthcare-related experience supporting benefits, claims, eligibility, or authorizations preferred
Strong working knowledge of Microsoft Office including Word, Excel, and Outlook
Ability to work independently with minimal supervision
Strong data entry accuracy and moderate to advanced computer proficiency
Excellent written and verbal communication skills
Strong problem-solving ability with attention to detail
Ability to manage multiple priorities in a fast-paced environment

Job Responsibility

Manage incoming calls related to member benefits, eligibility verification, claim status updates, prior authorizations, and service concerns
Research and resolve claims-related inquiries by identifying issues, reviewing claim details, and determining appropriate next steps
Submit reconsideration requests and escalation documentation when necessary
Provide first-call resolution whenever possible to ensure a positive customer experience
Accurately document all interactions, updates, and follow-up actions within internal CRM and case management systems
Route inquiries electronically to the appropriate departments while maintaining complete and accurate records
Track recurring issues and communicate trends to leadership for operational improvements
Maintain compliance with privacy standards, confidentiality requirements, and internal service protocols
Collaborate with internal teams including claims, eligibility, authorizations, and operations support to ensure timely issue resolution
Deliver professional, courteous, and solution-focused service in every interaction

What we offer

Medical, dental, and vision coverage
Life and disability insurance
Additional voluntary benefits

Fulltime

Senior Customer Service Advocate - French Speaker

Senior Customer Service Advocate - French Speaker. This role has been designed a...

Location

Bulgaria , Sofia

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

High School: completion of post-primary level education prior to University study. Typically certified by diploma (i.e., H.S. diploma, "A" levels (U.K), Baccalaureate (France), etc.)
0-1 year experience in relevant technologies and customer environments
Relevant industry qualification where applicable
Excellent verbal and written communication skills in French
Experience in troubleshooting in a technical environment
Excellent analytical and problem solving skills
Software and hardware knowledge of computing, storage and peripheral devices
Advanced proficiency with case management databases and tools
Superior customer service skills
Phone and remote support experience

Job Responsibility

Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems
Respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical)
Resolve incoming internal or external businesses and end user's problems via telephone and e-support
Articulate both in writing and verbally case summary, resolution and add to Knowledge Management System (KMS)
Proactively assist customers to avoid or reduce problem occurrence
Represent the company in a face to face customer location visit, industry conference/trade show, vendor meeting, etc.
Engages team members for support as required to ensure internal or external business and end user SLA demands are met
Begin to partner with and assist the Sales Pursuit team

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

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Customer Service Advocate

Job Description

Requirements

Nice to have

What we offer

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