Customer Service Advocate

Healthcare Customer Service Advocate CSR

We are seeking a dedicated and service-driven Member Services Representatives (C...

Location

United States , Houston

Salary:

19.69 USD / Hour

MMC Group LP

Expiration Date

Until further notice

Requirements

High school diploma or GED required
Minimum of 2 years of customer service or call center / contact center experience
At least 1 year of healthcare-related experience supporting benefits, claims, eligibility, or authorizations preferred
Strong working knowledge of Microsoft Office including Word, Excel, and Outlook
Ability to work independently with minimal supervision
Strong data entry accuracy and moderate to advanced computer proficiency
Excellent written and verbal communication skills
Strong problem-solving ability with attention to detail
Ability to manage multiple priorities in a fast-paced environment

Job Responsibility

Manage incoming calls related to member benefits, eligibility verification, claim status updates, prior authorizations, and service concerns
Research and resolve claims-related inquiries by identifying issues, reviewing claim details, and determining appropriate next steps
Submit reconsideration requests and escalation documentation when necessary
Provide first-call resolution whenever possible to ensure a positive customer experience
Accurately document all interactions, updates, and follow-up actions within internal CRM and case management systems
Route inquiries electronically to the appropriate departments while maintaining complete and accurate records
Track recurring issues and communicate trends to leadership for operational improvements
Maintain compliance with privacy standards, confidentiality requirements, and internal service protocols
Collaborate with internal teams including claims, eligibility, authorizations, and operations support to ensure timely issue resolution
Deliver professional, courteous, and solution-focused service in every interaction

What we offer

Medical, dental, and vision coverage
Life and disability insurance
Additional voluntary benefits

Fulltime

Contact Center Service Advocate I

The CC (Contact Center) Service Advocate helps us meet the goal of successfully ...

Location

United States

Salary:

17.00 - 34.15 USD / Hour

CVS Health

Expiration Date

Until further notice

Requirements

High School diploma or equivalent required, some undergraduate education preferred
1 year of customer service experience, call center environment experience preferred
A flexible and positive attitude
A friendly and nurturing attitude toward our patient population of older adults
Experience with EMR (Electronic Medical Record) documentation preferred
Ability to multitask, prioritize, and manage time effectively
Outstanding phone demeanor and etiquette
High level of integrity
Proficient PC skills, including basic Microsoft Excel skills
Spanish, Mandarin, Cantonese, or Polish speakers preferred

Job Responsibility

Appointment Scheduling: Handle inbound and outbound calls to schedule, reschedule, and cancel patient appointments
Customer Interaction: Provide courteous and professional service to patients, addressing their inquiries and concerns
Data Entry: Accurately enter patient information and appointment details into the scheduling system
Communication: Communicate appointment details and any necessary instructions to patients clearly and effectively
Problem Resolution: Address and resolve any scheduling conflicts or issues promptly
Collaboration: Work closely with medical staff and other departments to ensure smooth scheduling operations
Follow-Up: Conduct follow-up calls to confirm appointments and provide reminders to patients
Documentation: Maintain accurate records of all interactions and transactions with patients
Other duties or special projects as assigned

What we offer

Affordable medical plan options
a 401(k) plan (including matching company contributions)
an employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
paid time off
flexible work schedules
family leave
dependent care resources
colleague assistance programs
tuition assistance

Fulltime

It takes a team with exceptional interpersonal skills and a can-do attitude to d...

Location

United States , Columbus

Salary:

41600.00 USD / Year

BMW

Expiration Date

Until further notice

Requirements

High school diploma or GED
6-12 months customer service or financial services industry experience

Job Responsibility

Interact with BMW, MINI, Motorrad, and Rolls-Royce customers through inbound and outbound calls while providing a premium customer experience during all stages of their Financial Services contract
Provide a premium customer experience to consumers during the different stages of their financial services contract while being compliant, accurate and efficient in support of Average Handle Time and goals established
Address customer questions, concerns, and issues related to their inquiry after authenticating and verifying the identity of the customer
Interactions with customers could include making a payment, updating contact information, web site assistance, promoting EasyPay and eInvoicing, and addressing questions and concerns related to all facets of the contract lifecycle
To assist customers with various account maintenance tasks, you will engage cross-functionally with departments such as Collections and Lease Loyalty
Actively promote the use of products and services that will help reduce costs or generate revenue i.e. eInvoice, EasyPay, web site utilization and any other related self-service initiatives
Multitask and learn several computer programs, using multiple computer screens
Comply with all applicable State and Federal regulatory requirements, as well as BMW Policies and Procedures
Fully document the customer contact using the system tools available to maintain a complete customer contact history
Have a thorough understanding of how contracts work, including: Transaction history

What we offer

Medical, Dental, and Vision insurance
401(k) with Company match and Retirement Income Account
Employee vehicle program
Bonus eligibility
Paid Parental Leave
Generous PTO and Company paid holidays
Voluntary Benefits to fit your needs

Fulltime

Customer Service Representative

We’re building a world of health around every individual — shaping a more connec...

Location

United States , Lansing

Salary:

17.00 - 31.30 USD / Hour

CVS Health

Expiration Date

Until further notice

Requirements

6+ months of customer service experience
Basic computer skills
Must live in Central Standard Time Zone or Eastern Standard Time Zone
High School Diploma, GED, or equivalent experience
High-speed internet access with adherence to workplace model and potential telework agreements
Willingness to work specific hours, with flexibility

Job Responsibility

Actively listen and be an advocate for customers, understand their needs and provide guidance and support
Resolve customer inquiries and issues efficiently while documenting all interactions
Educate customers about available resources and assist them in navigating their options
Anticipate customer needs and provide proactive solutions to enhance satisfaction
Collaborate with team members and other departments to address service issues and improve outcomes
Document all customer correspondence and maintain confidential records of patient information
Follow policies, procedures, and the CVS/Aetna Code of Conduct

What we offer

Medical, dental, and vision coverage
Paid time off
Retirement savings options
Wellness programs
Other resources, based on eligibility
Qualified new hires are eligible for a $2,000 sign-on bonus after 9 months of service
Must remain continuously employed for a minimum 12 months

Fulltime

Customer Service Assistant

The Customer Service Assistant’s main responsibilities are to receive and resolv...

Location

United States , NH

Salary:

Not provided

JELD-WEN UK

Expiration Date

Until further notice

Requirements

Associate degree with a minimum of 3 years of experience in a customer-facing support role (customer service, technical support, inside sales, etc.). Will consider 5+ years of experience in lieu of a degree
Proficient typist (40+ words per minute)
Must be proficient with MS Office (Outlook, Word, Excel)
Passionate about providing an exceptional customer experience
Strong phone presence & listening skills
Ability to self-motivate and work independently while working in a team environment
Comfortable in a fast-paced environment welcoming change and growth
Ability to manage escalations and resolve problems in a timely manner
Ability to quickly learn new software, systems, processes, and our products
Ability to process a high volume of transactions with proficiency, accuracy, and integrity

Job Responsibility

Serve as the first point of contact by addressing customer inquiries that come into the customer experience department by phone, web, email, or social media
Identify and determine the best solution by problem-solving, and performing research by interfacing with manufacturing, operations, product management, logistics, and sales to provide the highest level of service to bring resolution to the customer’s inquiries
Contact customers through verbal and written communication concerning delivery issues, such as material shortages, incorrect shipments, lost material, and product availability
Monitor the status of requested work, prepare customized correspondence as necessary, and make outbound calls as requested
Advocate on customers’ behalf to ensure high levels of customer satisfaction
Facilitate call escalation for clients whose requests are not being met within established service timeframes. Practice de-escalation techniques to enhance the overall experience
Promote positive customer relations while maintaining the highest standards of ethics, quality and professionalism
Record in Salesforce, customer interactions, details of inquiries, or comments, as well as actions taken
Support the sales team by developing and maintaining positive customer relations which can substantially affect product revenue(s)
Develop a thorough understanding of JW products, operations, websites, and literature to add value to and assist customers

What we offer

medical & dental
generous leave policies
retirement program

Fulltime

Customer Advocate I

Under supervision, this position is responsible for working on the phone all day...

Location

United States , Chicago

Salary:

18.00 - 31.11 USD / Hour

Health Care Service Corporation

Expiration Date

Until further notice

Requirements

High school diploma OR GED
6 months customer service experience OR 6 months experience in an office environment
Data entry and/or typing experience
Interpersonal, verbal and written communication skills
Analytical and organizational skills and independent decision making skills
Ability to spend approximately 90% of the scheduled time on the phone according to business needs and sit for long periods of time with scheduled breaks
9 months customer service experience
Experience working with various lines of business, i.e. CDHP, Medicare, Wellness, and Disease Management
Knowledge of medical terminology and anatomy
Proven ability to learn quickly and adapt to change

Job Responsibility

Working on the phone all day in a call center to assist members and physicians by responding to telephone and written inquiries in a prompt, accurate and objective manner
Conducting research
Spends approximately 90% of the scheduled time on the phone according to business need

What we offer

Medical, Dental and Vision
Work-Life Flexibility
Nine corporate holidays, paid sick and wellness days, and accrued PTO
Retirement Plans
Wellness
Career Growth and Development
Variety of health plans
Employer match and pension
Professional development opportunities

Fulltime

Customer Service Representative, GPL - National Servicing Group

Wells Fargo is seeking to hire a Customer Service Representative to be part of o...

Location

Philippines , Taguig City

Salary:

Not provided

Wells Fargo

Expiration Date

August 30, 2026

Requirements

2+ years of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Must have completed at least two (2) years of college education is required
Proven experience in email-based customer service, outbound support, or business client management within an international bank or financial institution
Excellent written communication skills, with the ability to convey complex banking information clearly and professionally
Preferably with experience and understanding on CSAT / NPS
Strong understanding of banking products and services, including corporate accounts, international wire transfers, and business banking solutions
Proficiency in CRM software, email management tools, and ticketing systems is an advantage
Must be willing to take calls from clients, this is a voice support
Proficient in MS Office applications

Job Responsibility

Support customers and ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment
Interact with customer service team and perform moderately complex customer support tasks
Manage risk by following all policies and procedures and staying abreast of changes to them
Advocate for digital services such as online delivery of statements and other documents, eSign paperwork, and any other digital opportunities, as needed
Receive direction from customer service supervisor and escalate non-routine questions
Engage with business clients via email and call to address inquiries, provide updates, and resolve concerns
Responsible for assisting different operations groups with resolving issues, contacting the customer to obtain information, and notifying the customer of a processing issue through variety of channels
Ensure all email communications meet the bank’s compliance, security, and quality standards
Serve as the primary point of contact for assigned business clients, offering personalized service and tailored banking solutions
Assist clients with account management, international transactions, corporate banking services, and policy clarifications

Fulltime

Customer Service Representative

We’re building a world of health around every individual — shaping a more connec...

Location

United States , Work at Home

Salary:

17.00 - 28.46 USD / Hour

CVS Health

Expiration Date

Until further notice

Requirements

6+ months of customer service experience
Basic computer skills
Must live in MST/PST Time zones
High School Diploma, GED, or equivalent experience
High-speed internet access with adherence to workplace model and potential telework agreements
Willingness to work specific hours, with flexibility

Job Responsibility

Actively listen and be an advocate for customers
Resolve customer inquiries and issues efficiently while documenting all interactions
Educate customers about available resources and assist them in navigating their options
Anticipate customer needs and provide proactive solutions to enhance satisfaction
Collaborate with team members and other departments to address service issues and improve outcomes
Document all customer correspondence and maintain confidential records of patient information
Follow policies, procedures, and the CVS/Aetna Code of Conduct

What we offer

Medical, dental, and vision coverage
Paid time off
Retirement savings options
Wellness programs
$2,000 sign-on bonus after 9 months of service

Fulltime

Select Country

Customer Service Advocate - Call Center

Job Description

Job Responsibility

Requirements

Nice to have

What we offer

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