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Customer Service Advisor

cityandguilds.com Logo

City & Guilds Training

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Location:
United Kingdom , Wakefield

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

24479.00 GBP / Year
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Job Description:

Join our team in Wakefield and embark on a fulfilling career in Customer Services. This is a dedicated customer service/contact centre role—no sales involved. You will be part of a dynamic and busy department based in our modern office.

Job Responsibility:

  • Supporting centres, employers, learners and third parties via telephone and email
  • Providing an exceptional customer experience
  • Providing first time resolve where possible

Requirements:

  • Passion for delivering great customer service
  • Excellent verbal and written communication skills
  • Strong investigative and problem-solving skills
  • High level of attention to detail
  • Comfortable using various IT systems
  • Commitment to personal growth and self-development
  • Great team player

Nice to have:

  • Experience in retail, hospitality, tourism, or other customer-facing fields
  • Previous customer service experience
What we offer:
  • Private medical healthcare
  • Life assurance
  • Group income protection
  • Increased company pension contributions
  • 25 days holiday plus bank holidays
  • Free car parking
  • Employee Assistance Programme (EAP)
  • Mental health and wellbeing tools
  • Financial wellbeing tool (Imagine Nudge)
  • Friendly working environment
  • Encouraging team
  • Full training provided
  • Progression opportunities within Advisor role and wider business

Additional Information:

Job Posted:
March 18, 2026

Expiration:
March 31, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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