Customer Service Advisor

• Building Trust by being the first point of contact for all customer queries and providing expert product advice that inspires confidence
• Proactively managing escalations, handling returns/exchanges, and providing accurate information on order statuses and logistics, ensuring customers always feel heard and valued
• Acting as a bold brand ambassador, upholding the luxury and high standards of the brand while delivering exceptional customer service across multiple platforms: telephone, social media, web chat, and email
• Passionately ensuring that every customer interaction places them at the heart of the conversation, leaving them with a memorable and positive experience

• A passionate desire to deliver outstanding customer service, with a genuine passion for creating meaningful, empathetic connections with customers
• Boldness in your approach to handling diverse customer queries, with the confidence to step up when challenges arise and provide solutions that elevate the customer experience
• Outstanding social service etiquette, with the ability to adapt your style for each unique customer while maintaining professionalism and trust
• Strong written and verbal communication skills, enabling you to convey clarity, confidence, and a sense of trust to our valued customers
• Experience in a customer-facing environment, especially within the beauty, cosmetics, or retail industries, where you can showcase your passion for the industry
• Boldness in managing objections and a proactive attitude toward resolving customer concerns in a way that strengthens their loyalty to the brand
• Flexibility, professionalism, and a commitment to continuous learning and improvement
• Must be based in the UK whilst working
• Must have a Windows 11 compatible machine or Apple/macOS with specified technical requirements
• Must have an Apple or Android smartphone with specified OS for multi-factor authentication
• Must meet minimum internet speed requirements

Experience in a customer-facing environment, especially within the beauty, cosmetics, or retail industries