Customer Service Advisor Job at Verisure Services (UK) Limited (Newcastle Upon Tyne)

Customer Service Advisor

Verisure Services (UK) Limited

Location:
United Kingdom , Newcastle Upon Tyne

Category:
Customer Service

Contract Type:
Not provided

Salary:

26133.00 GBP / Year

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Job Description:

As a Customer Service Advisor, you’ll be the first point of contact for our customers, providing excellent service in every interaction. You’ll handle queries, resolve complaints, and ensure a smooth, professional experience. This role also offers a clear pathway into a Senior Customer Service Advisor position for those who demonstrate skill, dedication, and leadership potential.

Job Responsibility:

Deliver exceptional customer service in an inbound contact centre
Handle complaints professionally and effectively
Respond to customer enquiries accurately and clearly
Assist with invoices and process payments over the phone
Make outbound calls when required to update customers
Maintain accurate and up to date customer records

Requirements:

Ideally, at least 1 year’s experience in a customer service environment
Strong communication and active listening skills
Confident multitasker with good IT skills, including MS Office
Problem-solving mindset and customer-focused approach
Passionate about delivering a high quality service

What we offer:

Clear progression pathway into Senior Customer Service Advisor roles
Your birthday off to celebrate
Onsite coffee shop and canteen
Discounted gym and health club memberships
Private healthcare and MediCash cash plan
PerkBox access for discounts and freebies
Employee referral rewards
Enhanced maternity and paternity schemes
Discounts on Verisure alarm systems
Cycle to Work Scheme
£1,200 performance based bonus
21 days annual leave (rising to 23 days after 12 months) plus bank holidays

Additional Information:

Job Posted:
March 04, 2026

Employment Type:

Fulltime

Work Type:

On-site work

Verisure Services (UK) Limited - All Job Offers

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