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We are looking for new Customer Service Advisors to join our team in Rotherham! This is an office based role. The successful candidate will have experience in a customer service environment, be this over the phone, online or face to face and will enjoy problem solving and finding solutions for our customers. No pre-existing knowledge of cars or the automotive industry is needed as full training is provided!
Job Responsibility:
Answering inbound phone calls and emails from customers
Responding to voicemails and managing social media interactions
Providing product advice for vehicle components
Handling pre-sale and post-sale customer service enquiries
Performing general office duties
Liaising with suppliers, couriers and other departments in support of customers
Requirements:
Experience in a customer service environment (phone, online, or face to face)
Enjoy problem solving and finding solutions for customers
Good attention to detail
Ability to work to deadlines
Team player
Ability to reliably commute to the office location
What we offer:
28 days annual leave (5.6 weeks)
Staff discount available across full range of products