Customer Service Advisor

• Guests will contact you 24/7 from around the world via phone, email, SMS, and online messaging—and you’ll be ready to listen, respond, and take action
• Work alongside our smart AI technology to deliver fast, effective support while resolving issues and complaints with empathy and care
• Be part of a rolling rota that includes morning, afternoon, and, giving you variety and the chance to thrive in a dynamic environment
• Collaborate with global suppliers and TUI teams to fix problems quickly, ensuring our guests can get back to enjoying their holidays

• Organized and adaptable – a calm, solutions-focused multitasker who thrives under pressure and embraces change
• Customer-first mindset – confident supporting upset customers across all channels, resolving issues quickly and empathetically
• Tech-savvy and curious – eager to learn, comfortable working with AI tools, and able to retain detailed product knowledge
• Remote-ready and flexible – happy to work rotating shifts from a quiet, professional home setup that supports phone-based work
• Bilingual and confident – fluent in both Dutch and English, ready to support customers across languages with clarity and care
• Right to work in Spain
• Speak Dutch & English
• Ideally speak another European language

Ideally another European language

• Variable annual payment of 10% upon achievement of targets
• Additional payments for any, bank holidays will come on top
• Compensated for every training day complete
• Access to our TUI Learning Hub, TUI Skills Academy & Language Lesson
• Complimentary access to our dedicated WeCare Team & 24/7 Wellbeing Hub
• Get involved with charity and sustainability initiatives like the TUI Care Foundation
• Access to the “TUI Club de Benefits” with multiple discounts on products and services across Spain