Customer Service Advisor Job at City & Guilds Training (Wakefield)

Customer Service Advisor

City & Guilds Training

Location:
United Kingdom , Wakefield

Category:
Customer Service

Contract Type:
Not provided

Salary:

24479.00 GBP / Year

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Job Description:

Join our team in Wakefield and embark on a fulfilling career in Customer Services. This is a dedicated customer service/contact centre role—no sales involved. You will be part of a dynamic and busy department based in our modern office in Wakefield, working 35 hours per week on shifts between 8am and 6pm, mainly Monday to Friday with flexibility to work one weekend day if needed.

Job Responsibility:

Supporting centres, employers, learners and third parties via telephone and email
Providing an exceptional customer experience
Providing first time resolve where possible

Requirements:

Passion for providing exceptional customer service
Excellent verbal and written communication skills
Strong investigative and problem-solving skills
High level of attention to detail
Comfortable using various IT systems
Commitment to personal growth and self-development
Great team player

Nice to have:

Previous customer service experience
Background in retail, hospitality, tourism, or other fields

What we offer:

Private medical healthcare
Life assurance
Group income protection
Increased company pension contributions
25 days holiday plus bank holidays
Free car parking
Employee Assistance Programme (EAP)
Access to financial wellbeing tool (Imagine Nudge)
Friendly working environment
Full training provided
Opportunities for progression

Additional Information:

Job Posted:
March 27, 2026

Expiration:
April 08, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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