Customer Service Advisor Job at 360 Resourcing Solutions (Manchester)

Customer Service Advisor

360 Resourcing Solutions

Location:
United Kingdom , Manchester

Category:
Customer Service

Contract Type:
Not provided

Salary:

27600.00 GBP / Year

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Job Description:

Join a Dynamic Team and Take Your Career to the Next Level with Williams Motor Group. Are you a motivated sales professional with a passion for customer service? Do you thrive in a target-driven, customer-focused environment? Are you looking to take the next step in your career with a respected, family-owned business that represents prestigious automotive brands? If you have experience in automotive sales and a passion for delivering outstanding service, we want to hear from you!

Job Responsibility:

Generating Inbound & Outbound Bookings: Proactively managing workshop bookings for services and repairs, ensuring customers' needs are met efficiently
Upselling & Cross-Selling: Utilizing your expertise to recommend additional products and services, enhancing the customer experience and driving retention
Collaboration: Working closely with the service team to ensure smooth communication and a seamless service journey for customers
Efficient System Handling: Managing multiple internal and external systems to deliver top-tier customer service and ensure all records are accurate and up to date
Target Achievement: Working in a fast-paced, target-driven environment where you will be expected to meet and exceed KPIs for both sales and customer satisfaction

Requirements:

Proven Customer Service Experience: Ideally within an automotive or contact centre setting
Excellent Communication Skills: You will need to be confident over the phone, with a strong ability to listen, understand, and offer suitable solutions
Sales Acumen: Proven ability to upsell products or services, driving both customer satisfaction and retention
Attention to Detail: The ability to manage customer information with precision, ensuring that every booking and interaction is handled smoothly
Problem-Solving Skills: A proactive attitude, with a solutions-oriented mindset to handle a variety of customer needs
Target-Driven: You should be motivated to achieve and exceed sales and customer service KPIs

What we offer:

Employee Assistance Programmes
Wellbeing Courses
Medicash Healthcare
Pension Scheme
Life Assurance Cover
Employee Recognition & Reward Schemes
Annual children’s Christmas party & staff party
Staff Discounts
£1,000 Referral Bonus
Subsidised Prestige Car Scheme
Onsite Canteen & Parking

Additional Information:

Job Posted:
January 25, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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