Customer Service Advisor

The Customer Service Advisor role is one of the first points of contact for customers, authorised personnel and third parties and is responsible for answering a wide range of customer queries whilst providing the highest standard of customer services on all customer contacts. The role will ensure that Think Customer First (TCF) principles are followed and ensure that a positive view of the Company is always presented, whilst adhering to external Client expectations and internal policies and procedures. This role is crucial to the smooth running of the operations department, where the daily tasks and productivity will actively contribute to the overall team and business goals.