Customer Service Advisor Job at Randstad (Abingdon)

Customer Service Advisor

Randstad

Location:
United Kingdom , Abingdon

Category:
Customer Service

Contract Type:
Not provided

Salary:

27500.00 GBP / Year

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Job Description:

Are you a proactive problem-solver who thrives in a fast-paced environment? We are looking for a dedicated and empathetic Customer Services Advisor to join our team in Abingdon. This is a vital role within a leading global medical device company. In this position, you will be a key point of contact for our global community. You'll handle everything from routine order processing to supporting our critical On Call service.

Job Responsibility:

Customer Care: Act as a helpful and professional point of contact for all enquiries, responding through various channels with a prompt and caring approach
Order & Logistics Support: Oversee the end-to-end customer journey by accurately processing orders, tracking deliveries, and assisting with any returns
Core Administration: Handle the day-to-day administrative duties that keep our services running smoothly and efficiently
Team Collaboration: Work closely with your colleagues to share knowledge and ensure we are always providing a high-quality, seamless experience for our customers
Service Standards: Maintain a strong understanding of our current services, internal policies, and procedures to provide the most accurate support possible
Quality & Compliance: Take pride in following our established guidelines and regulatory standards to ensure every task is completed safely and correctly
Proactive Support: Assist with additional tasks as needed to help the team meet its goals and deliver great service
Service Coordination & Continuity: Support the delivery of our essential call-out and 'Chemist on Call' services by participating in a team rota, ensuring our help lines remain available 24/7

Requirements:

Customer-Focused Background: You ideally have experience in a customer service or contact centre environment, though we also welcome applicants with the right transferable skills and a 'people-first' attitude
Excellent Communicator: You possess strong verbal and written communication skills, with the ability to explain information clearly and kindly
Tech-Savvy: You are confident in using modern technology and navigating customer service systems to manage your workflow
Composed & Organised: You have a natural ability to stay calm under pressure, effectively balancing multiple tasks while maintaining a high standard of care
Natural Problem-Solver: You have a genuine passion for helping others and enjoy finding practical solutions to customer needs
Software Proficiency: You have a good working knowledge of Microsoft Office applications

Additional Information:

Job Posted:
May 19, 2026

Expiration:
June 10, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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