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We are looking for new Customer Service Advisors to join our team in Exeter! This is an office based role, so please ensure that you can reliably commute to: Unit 12 Norman Court, Budlake Road, Exeter, EX2 8PY. We want people who are dynamic and focused on the customer experience with the ambition to progress and push their ideas forward to grow personally and professionally with the company. Our Customer Service team works closely together across various channels of contact, such as calls and emails, so you will need to be a team player, have good attention to detail and be able to work to deadlines as we work to make sure our customers get the best experience at all times. The successful candidate will have experience in a customer service environment, be this over the phone, online or face to face and will enjoy problem solving and finding solutions for our customers. No pre-existing knowledge of cars or the automotive industry is needed as full training is provided!
Job Responsibility:
Answering inbound phone calls and emails from customers
Responding to voicemails and managing social media interactions
Product advice for vehicle components (training given)
Handling pre-sale and post-sale customer service enquiries
General office duties
Liaising with suppliers, couriers and other departments in support of our customers
Requirements:
Experience in a customer service environment, be this over the phone, online or face to face
Enjoy problem solving and finding solutions for our customers
Dynamic and focused on the customer experience
Team player
Good attention to detail
Able to work to deadlines
No pre-existing knowledge of cars or the automotive industry needed as full training is provided
What we offer:
23 days annual leave (5.6 weeks)
Staff discount available across our full range of products
Access to the AAG Benefits discount hub, providing savings and discounts at a wide range of retailers
Free onsite parking available 7-days a week
Secure bike storage for any cyclists among you
Company pension scheme
Quarterly, director led, interactive business presentations: focused on giving you insight into the growth and challenges the business may be facing