Customer Service Advisor

Customer Service Advisor - TonbridgeSalary: £30,000 Our client, a reputable company who are a specialist in their field, is hiring a friendly and professional Customer Service Advisor to join their team in Tonbridge. This is a fantastic opportunity to be part of a dynamic environment where delivering exceptional customer experiences is at the heart of everything they do. What you will be doing: * Accurately processing customer orders received via phone, email, and online systems. * Responding promptly to customer enquiries, complaints, and requests, ensuring service level agreements are met. * Collaborating with warehouse and procurement teams to guarantee timely delivery and resolve shipping issues. * Monitoring back-order reports and updating customers on potential delays. * Pro-actively cross-selling and upselling products in line with promotions. * Maintaining and updating customer records in the ERP system (Orderwise). * Providing administrative support to sales teams, including preparing quotes and tracking orders. * Recording complaints to support root cause analysis and improve service quality. * Ensuring compliance with company policies, including data privacy standards. What you will bring: * Over two years' experience in customer service, order processing, or administration, ideally within wholesale or distribution. * Strong organisational skills with the ability to multitask and prioritise effectively. * Calmness under pressure in a fast-paced environment. * Excellent verbal and written communication skills. * Attention to detail and a proactive approach. * Knowledge of office supplies or stationery products is a plus. * Experience with sales order systems and Microsoft Office tools. Join a company that values customer satisfaction and offers a supportive team environment. If you are passionate about delivering great service and thrive in a busy setting, we would love to hear from you! Brook Street NMR is acting as an Employment Agency in relation to this vacancy.