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Customer Service Advisor

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Office Angels

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Location:
United Kingdom , Burton-on-Trent

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

24000.00 - 25000.00 GBP / Year
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Job Description:

Join a well-established and respected organisation where your contribution truly matters. This is a fantastic opportunity to become part of a friendly, collaborative team that values excellent customer service and teamwork. As a Customer Service Advisor, you'll be at the heart of the business, supporting members and customers through efficient and thoughtful communication.

Job Responsibility:

  • Responding to customer queries via email and phone
  • Managing incoming requests using a ticketing system
  • Ensuring timely and effective resolution of issues in line with service standards
  • Working closely with your team to handle a high volume of email correspondence

Requirements:

  • Previous experience in customer service or administration, especially involving written communication
  • Confident using Microsoft Word, Excel, and CRM systems
  • Excellent grammar and written communication skills
  • A methodical, process-driven approach to tasks
  • Strong attention to detail and pride in producing accurate work
  • Calmness and professionalism when dealing with challenging situations
  • A positive, team-oriented attitude
What we offer:
  • 25 days annual leave + your birthday off + 8 bank holidays
  • Free on-site parking
  • Healthcare plan
  • Supportive working environment with flexible hours and hybrid working options

Additional Information:

Job Posted:
October 08, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
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