Customer Service Advisor Jobs

Link Financial Outsourcing

Location:
United Kingdom, Caerphilly

Category:
Customer Service

Contract Type:
Employment contract

Salary:

26000.00 - 28500.00 GBP / Year

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Job Description:

As a Customer Service Advisor, you will be given the tools and training to provide exceptional service to all customers, ensuring you establish the customers financial and personal circumstances to allow you to provide sustainable repayment strategies based on the customer’s needs, whilst ensuring that we achieve a fair outcome for the customer. We are looking for passionate, committed, and dedicated people to join our team and want to be part of helping our business thrive by giving the best service to our customers and clients. This is a fantastic opportunity to join a diverse and inclusive company that can help you develop your career and reward you for your hard work.

Job Responsibility:

Provide exceptional service to all customers
Establish customers' financial and personal circumstances
Provide sustainable repayment strategies based on the customer’s needs
Ensure a fair outcome for the customer
Support customers with the management and repayment of their outstanding balances
Support customers with the day to day management of their loans
Talk with customers on the phone
Deal with customer queries, taking payments, and supporting customers who may find themselves in financial difficulties
Ensure customers are treated fairly, listened to, and every effort is made to reach the right solution
Accurately update our systems following each customer interaction

Requirements:

Educated to GCSE level (or equivalent) grade C or above in Maths and English (desirable)
Customer service experience (desirable)
Experience in telephony, data entry and administrative management of customers (desirable)
Good verbal and written communication skills
Ability to use multiple computer systems
Good numeracy skills
Experience in following procedures or policies
Problem-solving skills

Nice to have:

Passion for great customer service
Passion to do a great job

What we offer:

25 days holiday + bank holidays + a Birthday Day off
Discretionary annual performance bonus scheme
Purchase additional holiday scheme of up to 5 days
Pension Scheme – 8% total pension contributions
Employee Assistance Programme for you and your family, including virtual GP service, counselling, get fit programmes and more
Life assurance (4 x annual salary)
Season Ticket Travel Loans
Enhanced Maternity and adoption pay
Voluntary employee benefits such as Health Plans, Gym Discounts, Restaurant Discounts, Will writing services
Discounts and cashback on thousands of retailers
Friendly, relaxed atmosphere with modern facilities
Social events during the year
Regularly fundraise for our chosen charities
Recognition schemes in place
Learning and Development opportunities

Additional Information:

Job Posted:
December 09, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Customer Service Advisor