Customer Service Advisor, IKEA

IKEA

Location:
United Kingdom, Peterborough

Category:
Customer Service

Contract Type:
Employment contract

Salary:

25552.80 GBP / Year ▼

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Job Description:

As a Customer Service Advisor, you’ll be the friendly voice our customers rely on whether it's through phone calls, online web chat, emails, and social media. You’ll handle inquiries, resolve issues and turn complaints into chances to sprinkle a little IKEA magic. We see problems as a chance to brighten our customers’ day.

Job Responsibility:

Engage with customers to resolve a variety of issues, ensuring a positive and efficient experience
Meet Contact Centre standards, KPIs, and desired service levels to deliver effective customer service
Receive ongoing coaching to enhance your skills and ensure you consistently meet and delight our customers
Work with Microsoft Office 365, Customer Resolution management and delivery systems

Requirements:

Previous experience working within customer service
The ability to build good rapport with customers, demonstrate understanding and effectively use various communication channels
Resilience and the ability to maintain focus during times of stress
Experience using IT Tools, with significant attention to detail and a willingness to learn and grow within a changing environment

What we offer:

15% IKEA discount & discount portal helping you save £100’s on High-street retailers
Life Assurance of 4 times your pay, enhanced statutory pension contributions & interest free loans
Personal growth, learn a new language with Rosetta stone available to all IKEA co-workers
Given Day - Additional days’ paid leave to take at any point during the year, when it's important for you

Additional Information:

Job Posted:
May 08, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Customer Service Advisor