Customer Service Advisor

• To deliver customer service excellence
• Deliver First Contact Resolution by completing all enquiries and transactions without referral to another source wherever possible
• Efficiently handle the peaks and troughs in workload associated with all housing related enquiries
• Accurately input information into computer systems
• Consistently deliver an excellent customer service within focused targets as specified
• To challenge existing procedures to help develop better working practices and improve service delivery to customers
• Share knowledge and work collaboratively to improve personal and team performance
• To complete all outbound activities in line with team objectives
• Operate within relevant company policies
• Any other duties as may reasonably be required as directed by the Team Manager or Customer Contact Manager

• Able to demonstrate a proficient level of numeracy and literacy either through demonstrable work experience or qualifications (equivalent to GCSE pass in English and Mathematics)
• Excellent communication skills including clear written and spoken English
• Excellent customer care and interpersonal skills
• Experience of customer service focused work, in either a face to face or telephone environment
• A basic knowledge of Contact Centre processes and telephone systems

Knowledge of housing management and services

On site parking