Customer Service Advisor, Office Angels

Customer Service Advisor

Office Angels

Location:
United Kingdom, Basingstoke

Category:
Customer Service

Contract Type:
Not provided

Salary:

13.00 GBP / Hour

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Job Description:

We're currently seeking a proactive and personable Customer Service Advisor to support a busy service team on a temporary basis. This is a great opportunity for someone with strong communication skills and a passion for helping people to gain experience in a fast-paced, customer-focused environment.

Job Responsibility:

Responding to incoming customer enquiries via phone and email, ensuring each interaction is handled with care and professionalism
Gathering relevant information to resolve queries efficiently and accurately
Logging all customer interactions clearly and thoroughly in internal systems
Processing service requests and claims in line with internal guidelines
Explaining product or service details in a clear and easy-to-understand manner
Escalating complex issues to the appropriate team when necessary
Maintaining a high level of attention to detail to ensure compliance and accuracy
Working collaboratively with colleagues to meet team targets and service levels
Taking ownership of your own learning and development during the assignment

Requirements:

Previous experience in a customer service, contact centre, or administrative role
Confident communicator with a friendly and professional telephone manner
Strong written communication skills and attention to detail
Comfortable using computer systems and Microsoft Office applications
Ability to manage your time effectively and work well under pressure
A team player who is also capable of working independently

What we offer:

Gain valuable experience in a supportive and structured environment
Develop transferable skills in customer service, communication, and administration
Opportunity to work with a well-established organisation

Additional Information:

Job Posted:
July 30, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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