Customer Service Advisor Job at NAPA Auto Parts (Rotherham)

Customer Service Advisor

NAPA Auto Parts

Location:
United Kingdom , Rotherham

Category:
Customer Service

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

We are looking for new Customer Service Advisors to join our team in Rotherham! This is an office based role. We want people who are dynamic and focused on the customer experience with the ambition to progress and push their ideas forward to grow personally and professionally with the company. Our Customer Service team works closely together across various channels of contact, such as calls and emails, so you will need to be a team player, have good attention to detail and be able to work to deadlines.

Job Responsibility:

Answering inbound phone calls and emails from customers
Responding to voicemails and managing social media interactions
Product advice for vehicle components (training given)
Handling pre-sale and post-sale customer service enquiries
General office duties
Liaising with suppliers, couriers and other departments in support of customers

Requirements:

Experience in a customer service environment (over the phone, online or face to face)
Problem solving and finding solutions for customers
Team player
Good attention to detail
Work to deadlines
No pre-existing knowledge of cars or the automotive industry needed (full training provided)

What we offer: