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Customer Service Advisor

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360 Resourcing Solutions

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Location:
United Kingdom , Perth

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We're looking for an adaptable and confident Customer Service Advisor to advise and support our customers. Working on both inbound and outgoing calls, you'll be finding solutions for our customers and helping them receive the best deals possible. You'll also provide support for other internal teams, ensuring a consistent and effective service at all times.

Job Responsibility:

  • Making outgoing calls from an assigned call board along with taking inbound calls
  • Upselling products to Customers
  • Outbound calls to let customers know about promotions
  • Inputting emailed orders from customers and contract Groups for the whole of the UK
  • Learning monthly and weekly promotions and informing our customers and helping them receive the best deals possible
  • Effectively and promptly dealing with customer issues or complaints whilst adhering to operational processes
  • Communicating with other depots throughout the UK to ensure customers are receiving the best care possible
  • Working alongside the Territory Sales Managers assigned to each Depot
  • Placing Uplift lines in the system for customer returns

Requirements:

  • Confident in communicating both verbally and in written format
  • Great listening skills
  • Empathy to go the extra mile for customers on each and every call
  • Previous TeleSales/Customer Service experience is beneficial, but not essential
  • Excellent problem-solving abilities
  • Adaptable and resilient
  • Ability to stay calm under pressure

Nice to have:

Previous TeleSales/Customer Service experience is beneficial, but not essential

Additional Information:

Job Posted:
January 05, 2026

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