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Customer Service Advisor

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Office Angels

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Location:
United Kingdom , Dartford

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Category:
Insurance

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Contract Type:
Not provided

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Salary:

25000.00 - 30000.00 GBP / Year
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Job Description:

We're working with a local Insurance business, looking for motivated Customer Service Advisors to join their Dartford office in various roles within the Renewals and Claims teams. This is a fantastic opportunity for someone who enjoys building relationships and delivering great customer service

Job Responsibility:

  • Proactively contacting customers ahead of renewal
  • Reviewing policies and discussing any changes needed
  • Speaking to Customers Face to face to assess their claims
  • Investigating dashcam footage and analysing evidence for claims
  • Helping clients secure the best pricing and cover options
  • Handling objections and retaining customers looking to leave
  • Following up on lapsed renewals to win business back
  • Managing inbound calls from customers reviewing their policies

Requirements:

  • Excellent customer service and communication skills
  • Previous insurance experience preferred
  • Confident handling objections and building rapport
  • Organised and proactive approach to workload
  • Comfortable speaking with customers both inbound and outbound
What we offer:
  • Lots of Team events- London Trips, Office BBQs, Monthly Team Takeaways
  • Supportive, team-focused environment
  • Stable Monday-Friday working hours (no weekends!)
  • Opportunity to build a long-term career in insurance

Additional Information:

Job Posted:
May 20, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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