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Office Angels Logo Office Angels · Insurance

Customer Service Advisor

United Kingdom, Dartford 25000.00 - 30000.00 GBP / Year · Job Posted May 20, 2026
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Job Description

We're working with a local Insurance business, looking for motivated Customer Service Advisors to join their Dartford office in various roles within the Renewals and Claims teams. This is a fantastic opportunity for someone who enjoys building relationships and delivering great customer service

Job Responsibility

  • Proactively contacting customers ahead of renewal
  • Reviewing policies and discussing any changes needed
  • Speaking to Customers Face to face to assess their claims
  • Investigating dashcam footage and analysing evidence for claims
  • Helping clients secure the best pricing and cover options
  • Handling objections and retaining customers looking to leave
  • Following up on lapsed renewals to win business back
  • Managing inbound calls from customers reviewing their policies

Requirements

  • Excellent customer service and communication skills
  • Previous insurance experience preferred
  • Confident handling objections and building rapport
  • Organised and proactive approach to workload
  • Comfortable speaking with customers both inbound and outbound

What we offer

  • Lots of Team events- London Trips, Office BBQs, Monthly Team Takeaways
  • Supportive, team-focused environment
  • Stable Monday-Friday working hours (no weekends!)
  • Opportunity to build a long-term career in insurance
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