Customer service advisor

This is a telephone-based role within a busy service centre where you will be the first point of contact for members of the public and legal professionals. You'll provide clear, empathetic, and informative support - signposting, updating case details, and guiding users through the next steps in their process. While the focus is on telephony, there will be an element of admin work. You must be comfortable spending most of your day on the phone and confident in explaining procedures clearly and calmly. You would be working on the phone lines from 9am - 4pm. There will be some admin tasks involved.